FOOD & BEVERAGE MANAGER
About the Organization
The Plaza Hotel and Casino redefines Downtown Las Vegas luxury and creates a perfect combination of comfort and sophistication. Anchoring the Fremont Street Experience, the Plaza has been an iconic hotel in Downtown Las Vegas for the past 40 years and a recent property reinvention has allowed the Plaza to retain its classic Las Vegas charm and embrace a new world look. Boasting real values, real people and classic fun.
POSITION SUMMARY : It is the primary responsibility of the Food & Beverage Manager to oversee and assist with the day-to-day management of the Beverage Department. All duties are to be performed in accordance with department and property policies, practices and procedures.
Top 5 Specific Job Functions:
Make daily floor plans per shift to ensure proper rotation and coverage of stations
Review staffing, schedules and vacations
Coach and train on policies and procedures
Train employees in the performance of their duties
Supervise floor service in dining rooms during hours of operation
Other Specific Job Functions:
Maintain contacts with cashiers to ensure correct policies and procedures for check handling/closing are maintained by service staff
Delegate responsibilities to employees and supervise tasks to completion, correctly and on time
Supervise staff activities, ways of access and egress to ensure complete compliance with Health Department and Fire Marshall Regulations
Perform employee evaluations and manage all issues related to attendance records and Workday in general
Monitor, adjust and approve employees' time directly in the Paychex system
Discipline or commend employees following departmental rules and complying with the Union contract
Maintain communication with the Directors on all beverage and menu issues
Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees
Order supplies through the proper systems
Prepare purchase requisitions for any outlets from the property warehouse or support departments
Keep inventory form and stocking area updated
Inspect the food coming from support departments to assure freshness and quality
Properly label and date all products to ensure safe keeping and sanitation
Analyze financial reports on a daily, monthly, and yearly basis
Identify and implement cost-cutting measures and initiatives
Able to contact engineering department or other vendors to repair equipment
Understand and manage Profit and Loss statements and general business practices of restaurant operation
Maintain par levels and direct purchase of china, glass and silverware
Manage InfoGenesis pricing/maintenance issues to ensure checks can be processed correctly
Follow current proper policies and procedures for manager comps and voids
Exercise cost controls for all aspects of beverage operation
Conduct weekly FF&E checklists to maintain furniture, fixtures and equipment
Ensure areas are in accordance with our maintenance program, to include: carpet, walls, light bulbs, windows and overall general cleanliness
Check on all reservations and special guest needs
Maintain direct communication with guests for special requests and large party reservations
Anticipate the guests' needs and respond appropriately with a sense of urgency - personal supervision of guest complaints
Establish and maintain open communication with related departments
Communicate, train and support all company initiatives to front and back of the house staff
Perform other duties as assigned
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
RESPONSIBLE ALCOHOL MANAGEMENT Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a Managers attention Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner Responsible for accurately checking Guest identification Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures Comply with all state and federal liquor laws EDUCATION and/or EXPERIENCE: Required: Be at least 21 years of age or older 2 years of management or supervisory experience Two years of customer service experience Ability to establish, monitors, coach, and maintain measurable standards for customer service to ensure guest satisfaction Working knowledge of Food and Beverage preparation and presentation and establishes quality controls Working knowledge of Point of Sale (POS) systems and operations. Working knowledge of health, safety and sanitation regulations. Excellent customer service skills Able to lead and mentor a team Have interpersonal skills to deal effectively with all business contacts Professional appearance and demeanor Work varied shifts, including weekends and holidays High school diploma or equivalent Working knowledge of Microsoft Office Able to effectively communicate in English, in both written and oral forms Experience in development and implementation of successful guest service initiatives Ability to effectively implement guest service initiatives and drive positive measurable results Previous experience working in a similar resort setting Preferred: Prefer Bachelor Degree in the Culinary Arts or Business Administration Four years of management experience in a hotel casino environment with high volume expertise in budgeting, forecasting and capital expenditures Previous experience in similar job role or minimum 4 years experience as Banquet Supervisor CERTIFICATES, LICENSES, REGISTRATIONS: Alcohol Awareness Food Handlers Card Gaming Registration PlayLV Gaming is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, PlayLV Gaming will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
PLAZA HOTEL AND CASINO
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.