Frame Program Consultant

Essilor Laboratories • Nashville, TN 37201

Posted 2 weeks ago

Job Description

We currently have a Frame Program Consultant career opportunity at our Nashville, TN location.

Essilor is an international company and the leading provider of eyeglass lenses in the world. Our mission is improving lives by improving sight, and we work every day to bring good vision to the 4.5 billion people around the globe in need of visual correction. Our products such as Varilux, Crizal and Transitions are available in more than 130 countries and are worn by one billion people daily. Essilor of America and its subsidiary, Essilor Laboratories of America, Inc., employ more than 7,000 in the U.S. and own the largest and most comprehensive optical laboratory network in the U.S.

POSITION PURPOSE:

The Frame Program Consultant will serve as the primary contact for program sales growth and support within a defined geography. The Frame Program Consultant will be responsible for account management of program customers, ensuring the account has a clear understanding of the program, fostering relationships to serve as program and account advocates, growing the current program utilization by the account, trouble-shooting issues and managing conflict. The successful candidate will be able to manage a schedule with significant travel, typically 70%-80%. The Frame Program Consultant must be persuasive, able to work independently and have exceptional inter-personal skills to effectively communicate with both the external customer (doctors and optical staffs) and internal customer (other team and cross-functional departments within Essilor).

PRIMARY RESPONSIBILITIES:

* Professionally represent Essilor with all program customers, aligning the features and benefits of the program with a customer's needs

* Train and educate ECP locations on effective use of the program and tools

* Monitor and react to customer usage trends

* Grow penetration of program usage within individual accounts

* Grow the number of participating member ECPs and board share within each ECP (and/or total number of managed facings).

* Work closely with department and cross-functional team members to ensure account needs are met

CRITICAL COMPETENCIES:

* Customer Focus must be able to listen and understand the needs of internal and external customers. Must build value-added partnership with the customers to ensure high levels of customer satisfaction and account growth.

* Drive for results must be strongly focused on driving continuous growth of results with each customer. Communication must communicate effectively and consistently up and across to resolve issues, collaborate with team members across the organization.

EDUCATION AND QUALIFICATIONS:

* College degree preferred or 5-7 years account management/merchandising experience

* Deployment, training or related experience required

* Optical or retail experience strongly preferred

* Strong customer service skills

* Strong interpersonal skills

* Proven execution skills

* Proven leadership capability

* Ability to work independently

* Highly developed and effective verbal and written communication skills

* Ability to deal with a fast-paced and dynamic environment

* Travel required to support program (70%-80%). Subject to change based on program needs.

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