Front Desk Agent (Mission Control Agent)


Park City, UT 84068

Posted 1 month ago

Job Description

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

Located steps from the Village hub, at the center of one of North America’s largest four-season playgrounds, YOTELPAD Canyons Village, Park City, provides its independent, travel-savvy guests with everything they need and nothing they don’t. YOTEL uses cutting edge design and construction techniques to build hotels with small but perfectly - formed rooms for people who appreciate quality but don’t need the fuss of a traditional luxury hotel. Our residences are one giant leap for Park City. As a destination base for the vast experience at Park City Mountain, it is being transformed with a masterplan of new shops, restaurants, and gathering places. With both village and mountain at your doorstep, there’s lots to do, from dining and shopping to downhill and cross-country skiing, boarding, snowshoe tours, and winter ziplining. In spring, summer, and fall, enjoy mountain biking, hiking, or golfing.JOIN OUR CREW! We are seeking qualified, experienced Front Desk Agents for YOTELPAD. Canyons Village, Park City. We understand that it is important that our guests and YOTEL Crew Members are safe and assured, therefore, we have implemented operation #SmartStay; a package of measures, resources and training that’s being rolled out atevery one of our hotels worldwide.The Mission Control Agent greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet our high standards of quality.

Job Description:

Essential Functions:

Provide courteous guest service; respond promptly to guest questions, complaints or requests, with a friendly, genuinely hospitable and caring attitude.

To make sure that every guest leaves the registration desk with a feeling of satisfaction.

Be fully knowledgeable and competent in the Front Desk's standard operating procedures, covering all administrative and mechanical aspects of it's operations including, but not limited to: accurate operation of the Cash Register or Computer system (how to open folio's; how to manually post charges and credits; how to explain charges appearing on folio's to guests; how to make corrections and adjustments to guest accounts within the limits established by management; how to identify and use correctly the various departmental vouchers and guest checks and how to settle folio's). Provide efficient handling of guest mail, messages and other guest services.

To make sure arriving guests receive any messages "waiting" at registration time. To answer all telephones promptly and courteously.

Become fully familiar with the resort's outlets and services available to the guests.

To provide guests with accurate information on every aspect of the resort.

To make sure that the front desk is stocked properly for your day, knowing where supplies are kept.

Account for all receipts, paid outs and charge funds as specified.

To keep guest room keys, and resort office, outlet, and vehicle keys, filed so that every guest room has a key and all other keys are accounted for.

Understand and accurately operate all business office machines and PBX equipment.

Perform Front Desk/Office posting and filing procedures as directed and assist other areas of the desk whenever possible.

To stand properly, with a smile, whenever you are at the desk.

Become fully familiar with the resort's seasonal and various package rates.

Be capable of printing out the various Front Office reports, such as Cash Only lists and folio balance reports and know to notify the Front Office Supervisor on Duty, or the Manager-on-Duty of excessive charges to a guest or house folio, or of any suspicious actions by a guest or visitor.

Become fully familiar with credit card and check cashing procedures as established in the Front Desk/Office Operations Manual.

Maintain the Front Desk area and Lobby in a neat and orderly manner.

Allow only authorized staff entrance to the Front Desk area.

Become fully familiar with all resort policies and regulations and follow all procedures and regulations of the resort and Front Office.

Provide training duties as requested by the Front Desk Supervisor on Duty or Front Office Manager.

Provide other services and duties as requested by the Front Desk Supervisor or Front Office Manager.

Become thoroughly familiar with the resort's FIRE AND OTHER EMERGENCY PROCEDURES.

What are YOTEL people like?

• Pro-active with a ‘can do’ positive attitude

• Likes to be busy, always looking for the next task or goal to achieve

• Great attention to detail in everything that they do • Sociable and confident with each other and our guests

• Friendly, warm and welcoming always • Professional in their outlook, taking pride in their appearance, performance and reputation

• Takes responsibility for their actions and those of the wider team

• Like to own problems and find solutions for the benefit of the guests and teams alike

BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owner?advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’ iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations.

BENCHMARK’S distinguished and proven reputation is deeply?rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry’ most authentic, enchanted, soulful, vibrant, unrivaled and memory?making experience.

BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence.

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