Front Office Patient Service Rep, 0.0 MFHC

Upper Great Lakes Family Health Center

Menominee, MI 49858

Posted 6 days ago

Job Description

Front Office Patient Service Rep, 0.0 MFHC


FLSA Status: Exempt


Department: Medical - Family Practice


Location: Menominee, Michigan


Employment Status: Irregular Part-time


FTE: As Needed


Physical Work Location: Menominee Family Health Center


POSITION SUMMARY:


As a member of the Operations team, the Front Office Patient Service Representative (FOPSR) is often first contact a patient has with the organization in person at the front desk. The FOPSR represents the organization in a constructive and professional manner, providing the highest-level customer service by interacting and assisting patients to register for appointments, collecting patient co-pays, updating patent information, schedule appointments, answer and route questions to the appropriate clinic staff, and other front office check duties.


Education, Training, Licensing and Credentialing


Required:


+ High School Diploma or equivalent


Preferred:


+ Advanced training in business, service or healthcare related field.


+ Training in medical terminology


Experience and Skills


Required:


+ Professional and friendly demeanor


+ Demonstrated verbal and written communication skills, in English


+ Proficient in typing skills


+ Proficient computer skills including experience using email


+ Ability to multi-task with attention to detail


+ Ability to problem solve


+ Prior experience and ongoing ability to maintain confidential information


Preferred:


+ Prior experience using eClinical Works (ECW)


+ Experience using Microsoft Office including Outlook, Excel, Word and PowerPoint


+ Experience working in healthcare field


+ Experience working in the service industry providing high quality customer-service


+ Experience working in a call center or as a receptionist


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