German Speaking Customer Service Representative

The LEGO Group

Enfield, CT 06082

Posted 1 month ago

Job Description

German Speaking Customer Service Representative

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+ **Location**

+ - USA, Enfield, Connecticut

+ **Job ID** US12304

+ **Category**

+ - Customer Service

+ **Language** EN

**Are you driven to make it right when it all goes wrong? Join LEGO® Consumer Service and support over 3 million LEGO consumers from around the world!**

We have multiple starting dates throughout the year so why not come and join the fun! This is a long-term temporary role until the end of January 2023 with the potential to become permanent.

**About the role**

We are currently hiring for?a 7:00am – 3:00pm EST shift. Full time employees work 37.50 hours per week, Monday through Friday. Successful candidates will be supplied with equipment for remote working.

A 4-week induction training program will start in June, July and August. The induction training time will be 10am – 6pm EST Monday through Friday, but is subject to change.

**Core Responsibilities**

• Respond in a fun, reliable, knowledgeable, and engaging way to inbound consumer contacts your entire shift through phone calls, email, snail mail, and live chat.

• Engage in both verbal and written communication.

• Use technology while helping consumers. CRM/database, Internet, digital knowledge base, troubleshooting guides, etc. are the tools our Advisors use on every contact.

• Dedicate to provide excellent service to each consumer when there is a high volume of contacts.

• Adhere to the schedule. All breaks are scheduled, so we can plan for consumer demand.

• Meeting performance expectations: Post-contact survey results and your daily productivity.

• Work on Black Friday, Christmas Eve and one weekend day - every other weekend - to help our most loyal fans. Our weekend opening hours are 10:00am EST - 6:00pm EST.

**Play your part in our team succeeding**

Our Customer Service Representatives provide premium customer service on all engagement channels, such as phone calls, emails and live chat. Every day is different! We answer questions about up-and-coming product launches, place an order for one of our biggest fans, or troubleshoot one of our digital products, such as LEGO Boost or the LEGO Life app. We are looking for upbeat, enthusiastic, and hardworking individuals to join us in giving our fans the best consumer experience.

Do you have what it takes?

• Engaging in both verbal and written communication in English and German.

• Being happy to work in a dynamic, fast paced, one team environment.

• Experience in giving premium customer service and/or inbound sales - preferably in a retail environment.

• Confidence to make your own judgements about what is right for your consumer.

• Attention to detail and ability to multi-task and to prioritize.

• Must be comfortable with virtual assessments, have access to a secure wi-fi network and have a private space to work remotely.

• Type 40 words per minute.

**Join the global LEGO® team!**

What’s in it for you? Here are some of what to expect:

• Hourly rate of $19.00 and retention bonus if you complete your assignment.

• A 4-week induction training program to set you up to deliver a premium service to LEGO consumers.

• Consistent performance support from your Team Leader.

• An opportunity to shop with our generous employee discount.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. They have an open, positive view of the world that motivates us to continuously strive to create a diverse, dynamic, and inclusive culture where everyone feels valued and a sense of belonging.

The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We consider all our employees' part of the LEGO family.?Being part of our family also means playing a part in building a sustainable future and continuing our mission to #inspire and develop the builders of tomorrow.

Build your career brick by brick at The LEGO Group.

Additional Details

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for those with disabilities - LEGO systems endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860.394.3769. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.



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