Growth and Retention Program Manager, LinkedIn Sales Solutions


San Francisco, CA 94103

Posted 4 weeks ago

Job Description

LinkedIn was built to help professionals achieve more in their careers, and everyday millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We’re much more than a digital resume – we transform lives through innovative products and technology.

This role will be based in San Francisco, Sunnyvale, Carpinteria, Omaha, Chicago, New York, or Toronto depending on where the candidate resides.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

The LinkedIn Sales Solutions Customer Success mission is to deliver customer delight and value at scale. The Customer Success team is the trusted partner of our customers and needs to be equipped with the right resources and knowledge to guide customers on how to get the most value out of Sales Navigator.

LinkedIn Sales Solutions (LSS) is a $1BN business and growing which is why the LSS Customer Success Services and Programs team is seeking an analytical, process-oriented Growth Program Manager to build and own the first ever Customer Success growth engine.

We are a growth-stage team inside a highly cross-functional ecosystem and looking for a customer- centric, data driven, and process oriented guru to help us in developing best in class growth and retention strategies for our business.

This person will own the end to end design, implementation and reporting of programs that identify and take action on growth and risk opportunities to the LSS business. This includes standing up the process and methodologies for surfacing growth/risk in the field, the system by which to report the findings, and synthesizing themes to then craft recommendations to action on those growth drivers or churn mitigation efforts with XF parties.

Ultimately this person will be hyper focused on bringing process and data to the business in order to create better customer experiences that drive better business outcomes.


+ Build growth and risk forecasting process for field customers

+ Partner with other analytics and systems teams to develop the right reporting structure of data related to customer growth and churn

+ Develop operating rhythm for surfacing insights around health of the business and recommended actions to take

+ Run root cause analyses off of deals where growth or churn occurred to develop a perspective on actions for business to take holistically

+ Identify trends of growth drivers and churn risks to recommend next best actions for CS, Sales and other XF teams to take

+ This can include, analyzing product usage, customer health and other data points that signal a propensity for growth or churn

+ Present findings and recommendations to XF senior stakeholders to drive buyin on initiatives

+ Create playbooks and instructions in partnership with XF partners for field facing teams to leverage

+ Evangelize and champion the institutionalizing of best-in-class, data driven processes and programs that support the LSS business growth

**Basic Qualifications:**

+ 5+ years of software as a service (SaaS) and subscription business experience

+ 3+ years of demonstrated experience managing and organizing large data sets across systems

+ BS/BA Degree, or equivalent practical experience

**Preferred Qualifications:**

+ History with process design and implementation with people and technology

+ Strong understanding of SasS GTM business models

+ Experience with systems (Gainsight, SFDC, Dynamics) or something similar with a technical aptitude to learn new systems and how they work in processes and reporting

+ Proven experience influencing XF stakeholders to take action and drive change on initiatives

+ Experience supporting a revenue function (sales, FP&A, operations) or consulting in those spaces within SaaS

+ Ability to understand complex systems and matrixed organizations with dependencies

+ Proactive: independently capable of seeking information, solving conceptual programs, aligning resources and delivering results in challenging situations

+ Unstoppable curiosity with the ability to define standards and set precedence in dynamic and ambiguous environments

+ Propensity for action with focus on tangible impact metrics

LinkedIn is committed to fair and equitable compensation practices.

The pay range for this role is [$81,000 to 130,000]. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit

**Equal Opportunity Statement**

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: Please reference the following information for more information:\_EEO\_Statement\_2020.pdf. Please reference the following information for more information:\_files/employers/poster\_screen\_reader\_optimized.pdf and\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf for more information.

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Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

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A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

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