Guest Services Ambassador

Simon • Fort Lauderdale, FL 33323

Posted 2 weeks ago

Job Description

PRIMARY PURPOSE:

This position is responsible for serving as a welcoming ambassador and informational source to shoppers as they visit Simon properties. This position is the front line position and Simon's first interaction with its customers. This position will serve as an essential layer to providing a total shopping experience for all shoppers.

PRINCIPAL RESPONSIBILITIES:

The successful candidate's responsibilities will include, but not be limited to:

* Serves as the first point of contact for arriving shoppers and group tours and is the primary interactive source of information.

* Responsible for representing Simon to customers by providing high quality and efficient service (directions, maps, amenity options, etc).

* Ability to respond to customer inquiries and advise on the appropriate resolution while remaining pleasant and cheerful.

* Ensures compliance with all Simon policies and procedures pertaining to programs and knowledgeable about all aspects of the property to assist shoppers.

* Ability to capture additional information from consumers while interacting, including registration for the VIP Shopper Club. In addition, may administer research questionnaires.

* Provides support and assistance to co-workers and to Guest Services as requested by supervisor; participates in team meetings and efforts to implement the center's projects and achieve the center's goals.

* Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Giftcards, Kidgits, Ticketmaster, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other SBV initiatives

* Maintains confidentiality and follows the code of ethics

MINIMUM QUALIFICATIONS:

* A high school diploma or equivalent

* 2 - 4 years of customer service or sales background

* Must be at least 18 years of age

* Ability to spend 100% of his/her time on their feet when providing services to all internal and external customers

* Ability to effectively perform multiple tasks for up to 5 hours at a time

* The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times

* Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays

* Must be able to work outdoors for all scheduled shifts

* Must be extremely outgoing, approachable and professional

* Multiligual is a plus

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