HOSPITALITY ASSOCIATE

BayCare Health System

Dunedin, FL 34697

Posted 1 month ago

Job Description

Title: HOSPITALITY ASSOCIATE

Location: FL-Dunedin-Mease Dunedin Hospital

Job Number: 212910

The Hospitality Associate acts as a liaison between the patient, family and nursing staff to translate a verbal food selection order into electronic tickets sent to the kitchen. The Hospitality Associate utilizes professional phone etiquette and appropriate scripting to conduct incoming calls from internal and external customers. These incoming calls consist of patient meal selections, nursing inquires, inter-departmental inquires, meal scheduling, and additional questions regarding food and nutrition department services. Follow up calls are conducted based on specific patient needs such as diet progression, interface issues between EMR and nutrition department services. In addition, the hospitality associate must have baseline computer skills and advanced knowledge of variety of diets and food selections. Utilize and process EMR diet orders and subsequently enter information in the nutrition management system.


Qualifications:


**Certifications and Licensures**


PreferredFood Handler


**Education**


RequiredHigh School or Equivalent


PreferredAssociate's


**Experience**


Required1 yearRelated Field


Or1 yearCall Center


Or1 yearCustomer Service


**Specific Skills**


RequiredWork independently


RequiredWork with a team


RequiredComputer skills appropriate to position


RequiredWritten and verbal communication skills


RequiredAge specific competencies


RequiredInterpersonal skills


RequiredCustomer service skills


RequiredOrganizational skills


RequiredWork with minimal supervision


Schedule: Varies


Shift: Variable


Shift Hours: Varies


Weekend Work: Every Other


On Call: No


Employment Status: ACTIVE PART TIME


Equal Opportunity Employer Veterans/Disabled



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