Healthcare Customer Service Representative

TTEC • Weber City, VA 24290

Posted 1 month ago

Job Description

Service oriented. Empathetic. Attentive. Its what connects us and wed like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Healthcare Customer Representative with TTEC in Weber City, Virginia


About TTEC:


We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.


Life at TTEC:


As a global company, were always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and were not one for keeping the status quo. But just because were busy, it doesnt mean we dont know how to have fun. Were passionate about throwing company events that bring us together to laugh and celebrate each others achievements. Were also big on taking time out for professional development and giving back. So, if youre looking for a work-life full of purpose, passion and career potential, keep reading


As a TTEC Customer Experience Champion, Youll Enjoy:

What Youll be Doing:


Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.


On a typical day, youll:

  • Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being
  • Open and maintain customer accounts and information
  • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
  • Resolve customer technical issues with patience and understanding
  • Identify additional needs customers may have and help them to upgrade products or services

Why You? What You Bring:


Service oriented. Empathetic. Attentive. Its what connects us Does this describe you as well?

  • Excellent communication skills for us that means you can adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict. In other words, you have the gift of gab
  • Empathy is the key its so important it bears repeating
  • Ability to adapt and excel in a fast-paced work environment
  • High school diploma or equivalent is the minimum and with education more is better
  • Handy with MS Windows and other computer applications
  • The passion and drive to make a difference

Apply Today:


We encourage you to visit us at420 Riverside Park Lane, Weber City, VA 24290

| 866-796-5485or apply online today:

  1. Click on the Apply Now button.
  2. Youve applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
  3. Thank you for applying it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).

If youre a military veteran, active duty guard or reserves, or a military spouse:


We value your experience and believe youre prepared and battlefield-ready in the civilian world to take on TTECs most innovative and challenging projects. Your hands-on experience with globalization means youre prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving ones country, but we hope youll find delivering amazing customer experiences to be another purpose worth serving!


Career Changers welcome here:


Time to change your career? Whether youve spent your career on the admin side in receptionist, assistant, or support roles or youve been in retail, restaurant or hospitality, we believe you have the skills it takes to join our healthcare associates team.

For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.

As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.


#TUSAJ


 

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