**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph
**Public Trust/Other Required:** None
**Job Family:** Help Desk
We are GDIT. The people supporting and securing
some of the most complex government, defense,
and intelligence projects across the country. We
ensure today is safe and tomorrow is smarter. Our
work has meaning and impact on the world around
us, but also on us, and that’s important.
GDIT is your place. You make it your own by
embracing autonomy, seizing opportunity, and
being trusted to deliver your best every day.
We think. We act. We deliver. There is no
challenge we can’t turn into opportunity. And our
work depends on a **Help Desk Technician** joining our team to
support **our government client’s** activities in the Northern Virginia locations.
**At GDIT, people are our differentiator.** As a **Help Desk Technician** supports and
manages the responsibilities of the successful completion of all tasks in assigned projects.
+ Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
+ Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
+ Assists with the installation, configuration, and upgrade of computer hardware and software.
+ Provides end-user software troubleshooting and support.
+ Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
+ Provides troubleshooting and support.
+ Assists in the administration of e-mail systems.
+ Provides phone and help-desk support for local and off-site users.
+ Maintains current knowledge of relevant technology as assigned.
+ Participates in special projects as required.
•Active TS/SCI clearance required and eligibility to obtain a CI poly
Requires a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service.
Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA A+ CE, CompTIA Network+ CE, CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP), OR Cisco Certified Network Associate (CCNA)-Security. CompTIA Security+ CE is the preferred certification. In addition must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date.
Because of the sensitive nature of the work being done for this government client, all candidates must hold a TS/SCI with Polygraph.
As part of your role/function on the program, you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties, you will be subject to additional IT system monitoring, and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero tolerance policy for security violations.
COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.