Helpdesk (Engineering) Technician, Journeyman (2610-749)

Smartronix • Ridgecrest, CA 93556

Posted 3 weeks ago

Job Description

Engineering/Electronics Technician, Journeyman

Provides Tier 2 support to the end-user by installing/uninstalling software, trouble-shooting software/hardware issues, and upgrading desktop/laptop computers and peripherals at the user's location. When issuing new equipment to a user or recovering old equipment from a user, the technician is required to maintain inventory control paperwork.

Specific responsibilities may include:

* Installation of new equipment to fulfill IT requirements for individual users. Must be able to install, uninstall, and troubleshoot Microsoft and other desktop applications as well as peripheral devices such as printers, scanners, monitors, VOIP telephones, Smartphones, fax machines, etc.

* Assisting customers in the setup and configuration of computer hardware and software.

* Performing scheduled hardware and software upgrades.

* Provides remote technical assistance to users.

* Updating operating systems with correct drivers and service packs.


Required Skills

Required Skills:

* General IT Knowledge.

* Good customer relation skills (Interfaces with customers daily).

* Ability to follow directions and work with minimumal supervision and perform assigned tasks.

* Physically fit to carry computer equipment to include desktop computers, monitors, printers, scanners and other peripheral equipment between locations. Lift up to 30 pounds.

* Knowledge of/and experience with Dell laptops/desktops, Cisco IP Phones, Active Directory, and Smartphone devices.

* Must have required certifications to meet IAT II in accordance with DoD 8570.1

* Security+ CE certification is required (must obtain within 6 months).

* Ability to operate in an embedded Government/Contractor Team environment.

Required Experience

Years Of Experience:

3 to 10 Years

Level of Education:

Bachelor's Degree. An Associates and 4 additional years may be substituted for a Bachelor's or 6 additional years in lieu of a degree.


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