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GENERAL PURPOSE Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. ESSENTIAL DUTIES/RESPONSIBILITIES Supervise the housekeeping staff; providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency. Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses. Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction. Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets. No travel required. Hours: Eight hour shift; scheduled days and times may vary based on need. OTHER DUTIES/RESPONSIBILITIES May assist the evening staff in the performance of duties to include: cleaning of lobby, turndown service, trash removal. Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments. No travel required. Hours: Eight hour shift; scheduled days and times may vary based on need. Ambassador should embrace the Greenwood Core Values of: Integrity in Conduct Cooperation in Action Excellence in Performance Also cultivate and build the Greenwood EFFECT culture to develop and lead their team Engaged--encourage, identify positive moments Fun--maintain a healthy and happy workplace Flexible--adapt and change while maintaining our standards of excellence Equipped and Empowered--provide the necessary tools and leadership to cause success Community--caring about our work, our colleagues and our ambassadors Trust--foster high levels of trust within the department
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