IHOP Expeditor - WinStar World Casino

Traditions Spirits • Thackerville, OK 73459

Posted 2 weeks ago

Job Description

$1000.00 SIGN-ON BONUS

Who says you can't choose your family?

We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day.

What's in it for you?

The opportunity to use the sum of your life's experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing you'll feel proud to be a part of every day?

Benefits, Vacation, Paid Holidays and Competitive Salaries.


"Traditions Spirits believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time."


The following list of core values guide, drive and define our unique family culture. They are constant and unyielding; they do not change with time and they don't vary from person to person. These values underpin our relationships with our employees, guests and partners. Our core values are the heart and soul of everything we do.


Is the foundation of our business. We genuinely care about our employees, guests and community, and we strive to exceed their expectations.


Is what fuels us. We pour our hearts into everything we do, and that is what sets us apart.


Is what guides us. Ownership, accountability and the honest desire to operate in an ethical manner, is the core of our reputation.


Are the cornerstone of our business. Our success stems from treating employees, guests and partners like family.


Drives our team. We will motivate, innovate and evolve to ensure our continued growth.


Is the spirit that bonds us. We work together respectfully and harmoniously, sharing enthusiasm for achieving our common goals.

Position Description


To coordinate preparation of food and it's delivery from the kitchen to the table in accordance with federal, state and local regulations and IHOP Standard Operating Procedures (SOP)


NOTE: Traditions Spirits, Inc. may change the requirements of this job description at any time. These include, but are not limited to the following:

* Embodies Traditions Spirits Mission, Vision, and Core Values

* Develop and maintain professional functional working relationships with IHOP restaurant employees

* Prepare and garnish food for delivery to guest following IHOP and SOP manuals

* Communicate Servers' food orders and service requests in an accurate and timely manner

* Memorize and apply IHOP terminology, abbreviations and methodologies

* Identify food that is incorrect and remedy the problem before it is sent to the guest

* Pull food in order to check sold

* Know the table numbers in the restaurant and be prepared to run food to guests

* Be aware of time; keeps tabs on how long items have been in the window; find out why something has not been delivered quickly (i.e. lost check or check not thrown by cook); make sure guests are not kept waiting or are given a reason why

* Have full knowledge of all menu items and how the food should appear on the plate (including correct garnish and plating)

* Stock and rotate all needed supplies in the service areas and dining room

* Comply with all federal, state and local regulations as well as the IHOP Safety Manual and SOP health, sanitation and safety guidelines

* Clean and clear pass bar areas. Empty trash and polish all pass bar stainless steel

* Perform all cleaning duties according to posted cleaning charts

* Comply with IHOP uniform and appearance standards per SOP guidelines

* Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting supervisor


NOTE: These include, but are not limited to the following (additional responsibilities may be assigned as necessary):

* Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

* Uniforms and aprons should always be on stage clean

* Always wear safety/slip resistant shoes

* Always wear the safety belt when lifting objects over 20lbs

* Create and support and environment of Teamwork by helping a fellow employee or guest, without a second thought

* Superior attendance and punctuality

* Attendance in mandatory meetings, training, workshops, and/or seminars

* Adhere to organization policies and procedures


* Must be 18 years of age or older

* High school diploma or general education degree (GED) an/or training, or equivalent combination of education and experience

* Ability to read and comprehend instructions, correspondence and memos

* Ability to write guest checks and simple correspondence

* Ability to read and speak English well enough to communicate with guests, understand guest checks and instructions

* Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals

* Ability to apply common sense and to understand and carry out detailed but uninvolved written or oral instructions

* Ability to deal with problems involving a few concrete variables in standardized situations.

* IHOP restaurant Employees must remain calm under pressure when dealing with guests, staff or equipment problems

* Successfully complete IHOP training coursework as assigned


* Standing during most of the shift

* Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes

* Lifts and carries supplies, tubs, and cases, weighing up to 75 lbs

* Essential hand/eye coordination

* Frequent exposure to smoke, steam, high temperatures and humidity

* Substantial repetitive motion of the wrists, hands and fingers

* Hazards may include, but are not limited to, cuts from knives, slipping, tripping, falls and burns

* Frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items

* Frequent washing of hands

* Work is normally performed in a typical interior restaurant work environment

* Noise level is moderate to high

* Moderate exposure to cigarette smoke

* Limited exposure to physical risk

* Moderate physical effort required



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