IRD Attendant

Sage Hospitality Group

Portland, OR 97240

Posted 1 week ago

Job Description

**Why us?**


The Courtyard by Marriott Portland City Center is a unique downtown Portland hotel. Not your typical Courtyard! Our 256 room, high rise hotel is located in the heart of downtown Portland and offers all the services and amenities of a full service hotel.


Guests can enjoy our restaurant with an exclusive lobby access entry. In addition, the Courtyard Portland City Center offers over 7,000 square feet of event space able to accommodate groups of up to 220.We embody that unique vibe that is the best of “Portland”. Our dynamic, values-driven team works together to provide every guest with a truly warm experience.


At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.


**Job Overview**


Responsible for set-up, delivery, and retrieval of food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of company standards and profit maximization.


**Responsibilities**


+ Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.


+ Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.


+ Set-up and deliver all VIP amenities.


+ Service all hospitality suites in accordance with BEO and established policy and procedures.


+ Complete all shift sidework as outlined in the hotel's operating policies and procedures.


+ Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.


+ Report all communications to immediate shift supervisor.


+ Perform all cash handling responsibilities in accordance with company policies and procedures.


**Qualifications**


**Education/Formal Training**


High school education or equivalent.


**Experience**


Previous experience in similar position of 3 months or longer.


**Knowledge/Skills**


+ Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.


+ Must know standard cash-handling procedures.


+ Must be fluent in oral and written English.


+ Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.


+ Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.


**Physical Demands**


The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


+ Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.


+ Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.


+ Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.


+ Continuous standing -during preparation, during service hours or during expediting.


+ Must have moderate hearing to hear customers, supervisors, and communicate with other staff.


+ Must have excellent vision to see that product is prepared appropriately.


+ Must have moderate comprehension and literacy to read use records and all special requests.


+ Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.


+ Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.


+ Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.


**Environment**


Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.


**Benefits**


? Medical, dental, & vision insurance


? Health savings and flexible spending accounts


? Basic Life and AD&D insurance


? Paid time off for vacation, sick time, and holidays


? Eligible to participate in the Company’s 401(k) program with employer matching


? Employee Assistance Program


? Tuition Reimbursement


? Great discounts on Hotels, Restaurants, and much more.


? Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per


**ID:** _2022-13314_


**Position Type:** _Regular Full-Time_


**Property** **:** _Courtyard Portland_


**Outlet:** _Restaurant_


**Category:** _Restaurant Operations_


**Address** **:** _550 SW Oak St_


**City** **:** _Portland_


**State** **:** _Oregon_

EOE Protected Veterans/Disability



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