IT Operations Associate

Urban Science

Detroit, MI 48208

Posted 1 month ago

Job Description

We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team.

We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives – both professional and personally – so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now!


The Associate in Enterprise Applications is expected to provide support, with guidance and oversight, in the set-up and maintenance of internal IT applications and services. The ideal candidate for this role, would have a passion for data integrations, analytics, data presentation, and automation. This role will perform administrative duties in Service Manager and Zendesk helpdesk systems, which include but are not limited to user management, customizations, and troubleshooting. Will also create, document, and troubleshoot data integrations between point-to-point and multiple endpoint systems, such as Salesforce, SQL, Dynamics 365 Finance and Operations, Saba Halogen, ADP, and Adaptive, using multiple technologies including by not limited to Tibco Connect, PowerShell, SQL Server Integration Services, and System Center Orchestrator; in addition to graphical report writing using PowerBI and other applications.

Workplace flexibility has taken on a whole new meaning here at Urban Science. The requirements of each team, role and employee can look quite different. Leaders work with their teams to determine the right balance for working in-person and remotely, considering the needs of the business, our clients, cross-functional projects, individual work, and individual preference. This role has current Hybrid Workplace flexibility local to our Detroit office. Candidate must be available and willing to work in-person up to two days per month.

+ Assist with the set-up, installation and configuration of internal applications and services ensuring continuous functionality and capability for internal use.

+ Install service packs/updates within a pre-defined maintenance timeframe, to ensure continued security, functionality and usability of global applications and services.

+ Assist in testing applications and services, using a secured test environment/location, to ensure proper functioning prior to global launch of changes, updates and integrations.

+ Actively monitor the Service Manager system, assign end-user requests and respond in a timely manner to requests to troubleshoot issues with internal applications and services.

+ Actively monitor alerts and reports via Microsoft SCOM and proactively review and respond to issues in a timely manner, ensuring continued functionality of global applications and systems.

+ Assist with maintenance and creation of integration paths between systems via various methods.

+ Assist with the set-up, installation and configuration of ZenDesk, Service Manager system, and Cireson Analyst Portal

+ Document processes, procedures and customizations ensuring clarity of instruction for team members use.

+ Works with manager in completing own annual goal setting and performance review in a timely manner.

+ Proactively communicates with upper management to provide updates and report issues in a timely manner.

+ Participate in ad-hoc IT Operations related projects or assignments, as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ Documentation: Ability to create detailed documentation in a standardized format and follow detailed documentation instructions, including the use of Word and Visio.

+ Technical Knowledge: Basic knowledge of various technologies required for the specific role (i.e., Windows Server, Active Directory, SQL Server, Powershell, API).

+ Architecture/System Design: Basic knowledge of MSSQL tables, reporting, system/application design, and installation capabilities.

+ Time Management: Ability to prioritize competing demands and manage multiple concurrent tasks.

+ Verbal Communication: Ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others.

+ Written Communication: Ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure.

+ Analytical Thinking: Ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way.

+ Results Oriented: Ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards.

+ Ethics & Integrity: Ability to behave in a trustworthy & transparent manner.

+ Teamwork & Cooperation: Ability to work cooperatively with others and be part of a team.

+ Self-Control: Ability to keep emotions under control and to restrain from negative actions or behaviors.

+ Information Seeking: Ability to gain a deeper understanding of work related issues or events by making a concerted effort to gather information and seek out development opportunities.

+ Initiative: Ability to go above and beyond in order to improve or enhance job results.

+ Quality Control: Ability to monitor and check work related information and deliverables ensuring high quality and accuracy.

+ Customer Service: Ability to understand and help/assist both internal and external customers and meet their needs.

+ Flexibility/Adaptability: Ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives.

+ Organizational Commitment: Ability and willingness to align his/her own behavior with the needs, priorities and goals of the organization.


+ Must have a baccalaureate degree in a technical field (computer science, computer engineering, information technology, information systems, etc.) from an accredited U.S. college or university, or equivalent foreign institution.

+ One to three years of related work experience preferred.

+ ITIL Certification required within 90 days of hire.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond a traditional 40-hour workweek.

ID: 2022-4669

# of Openings: 1

External Company Name: Urban Science Applications, Inc.

External Company URL:

Street: 400 Renaissance Center

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