IT Service Delivery Rep

Bay State Computers • Kansas City, MO 64126

Posted 2 weeks ago

Job Description

Bay State Computers, Inc. is a professional services firm and a leading provider of Information Technology (IT) services and products to the U.S. Federal Government and Industry. Bay State brings together experienced IT professionals and the latest state-of-the-art technology tools, practices, and products to support projects and task order requirements for our customers. For more information about Bay State visit our website, connect with us on LinkedIn, or follow us on Twitter.

We have an exciting opportunity for an IT Service Delivery Rep join our team.

Key Responsibilities:

* Responsible for the following tasks: Provide input to, document, and enforce MCEITS ChM policies, processes, and procedures; Support the design, development, delivery and management of a communications plan;

* Conduct impact analyses, assess change readiness and identify key stakeholders; Provide input, document requirements and support the design and delivery of a ChM training program;

* Monitor and manage change request backlog; Facilitate stakeholder meetings and decision boards;

* Coordinate efforts with other ITSM process and functional areas; Author and present status reports;

* Provide daily support and consultation for all MCEITS change practitioners; Track and report issues.

Required Experience/Skills:

* Requires ITILv3 2011 Foundations certification.

Education: College Degree in a technical discipline

Benefits: Full-time employees (permanent or contract employees who are employed for a term greater than 6 months) are eligible for benefits including time-off benefits, such as vacations and holidays, and insurance and other plan benefits.

Location: Kansas City, MO

Bay State Computers, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.

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