IT Specialist

Home Market Foods • Norwood, MA 02062

Posted 2 weeks ago

Job Description

We are a growing, entrepreneurial-spirited organization seeking to add to our diverse team of committed and innovative professionals. Our work environment is fast-paced yet informal; we work hard yet have fun together. If you are smart, motivated and looking for a new challenge, consider joining Home Market Foods!


The IT Specialist will be responsible for day-to-day technical support of the company. Supported devices will include desktops, laser/deskjet/thermal label printers, copiers, fax machines, mobile devices, networking equipment and servers.

Required Qualifications & Experience:


* System administration experience including:

* Windows operating system installation and configuration.

* MS Office.

* Miscellaneous software installation and configuration.

* Software update and patch management/installation.

* Experience with and/or aptitude for:

* Quick learning and keeping technical skills up to date.

* Miscellaneous hardware installation and configuration.

* Resolving networking issues.

* Efficient, conclusive internet research.

* Evaluating software and hardware tools.

* Reading, following and improving detailed instructions.

* Maintaining, configuring, and troubleshooting a wide variety of devices including copiers, printers, and fax machines.


* Proficiency in English; excellent written and oral communication skills.

* Careful attention to detail.

* Excellent interpersonal and (internal) customer service skills.

* Energy and drive to excel.

* Initiative and ability to proactively see projects to full completion.

* Capacity to juggle multiple tasks and projects simultaneously without compromising quality of work.

* Excellent skills for clearly documenting processes and systems.

* Ability to lift up 25+ pounds.

* Effective time and task tracking and reporting.

* Supporting local and remote users in all aspects of electronic device use.

* Other miscellaneous duties as necessary.


* Some work on nights and weekends will be necessary.

* Limited travel to local, off-site offices.

* This is a 40+ hour-per week, hourly position that is eligible for overtime.

* Equal participant with other team members in on-call program.

* Local candidates only'poor weather must not prevent the employee from showing up for work.

Strongly Preferred Education and/or Experience

* Associate's or Bachelor's Degree.

* 1+ years of hands-on desktop support experience.

* Cybersecurity experience

* Miscellaneous technical experience including:

* Windows Server installation and configuration

* Scripting and automation experience.

* Endpoint security solutions.

* Remote system administration.

* Management of various networking devices and software.

* Mobile phones and devices.

* Power user (or better) experience using MS Office.

* Ability to coordinate as necessary with outside technical support providers.

* Training users individually or in a group setting.

* Software licensing audits, schemes, reporting and documentation.

* Proximity card access systems and reporting.

* Cell phone account management.

* Active Directory, GPOs and login scripts.

* UPS devices.

* KVM Switches.

* Some administrative duties, including maintenance of e-mail distribution lists and corporate phone list.

About Home Market Foods

For over 50 years, Home Market Foods (HMF) has provided superior quality food products, from its beginnings as a purveyor of fresh meats to its current position as a major specialty provider of fully cooked value-added meal entrees, appetizers, and snacks for both retail and food service customers.

HMF's core business makes it the Nation's leading producer of flame broiled meatballs. As it has grown, HMF has diversified into a broad array of other fully cooked frozen products, including beef and chicken handheld products, marinated and flame grilled beef, pork and poultry entrees, and hardwood smoked pit barbecue specialties. HMF's branded products are currently marketed under the Cooked Perfect, RollerBites, Gourmet to Go, Eisenberg and Bahama Mama trademarks. Our outstanding line of products can be found at a variety of supermarkets, club stores, mass merchandisers, convenience stores, and theaters, among others.

Home Market Foods operates in a state-of-the-art manufacturing and research and development facility in Norwood, Massachusetts. The company is focused on continually investing in people and facilities to ensure an optimal work environment for employees and the highest quality products for consumers.


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