Employer has an opening for a JRSS Operations Technical Service Desk Lead at Scott Air Force Base, Illinois.
Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. In this position you will oversee a team of network engineers operating a complex system of systems in a very dynamic and challenging environment supporting all agencies within the Department of Defense.
Assist in delivering direct technical support to government customer.
Oversee contractor support staff for the DISA-provided services in our 24x7 Global Network Support Center (GNSC) located at Scott AFB.
Work closely with the other functional managers and senior NOC management to ensure cross functional processes and procedures are monitored and adhered to.
Provide situational awareness to government customer on issues impacting the DoD networking systems and ensures GSMO leadership is aware of highly visible network outages.
Ensure efficiency by identifying areas of improvement and recommending procedural changes that enables the Government to attain integrated outcomes that are effective.
Mitigate risks by ensuring staff meet and exceed contractual requirements by directly interacting with operations team.
Assign tasks to contractor personnel, supervising on-going technical efforts, and managing contract performance identified by the customer.
Bachelor's degree in a relevant technical discipline with 6+ yrs. of overall related experience; additional years of directly applicable experience may be accepted in lieu of a degree.
Prior experience overseeing staff to include NOC Analysts, Subject Matter Experts, and Network Engineers in a 24x7x365 environment and diverse Network technologies.
Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) prior to start date.
Ability to work in a 24/7 operation.
Understanding of networking fundamentals including routers, switches, firewalls and Intrusion Protection Systems.
Currently possess an active Secret security clearance and be able to obtain and maintain a Top Secret security clearance.
Prior NOC experience.
Experience with Juniper, Palo Alto, and Cisco devices.
Understanding of Government Network Operations.
Employer is a global science and technology solutions leader working to solve the worlds toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The companys 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Employer reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Employer with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Employer.com. The companys diverse employees support vital missions for government and commercial customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Employer will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Employer is an equal opportunity employer/disability/vet.