Job #2618: IT
Title:Field Services Support
Job Location:Downey CA
Do not miss a great opportunity to work for Los Angeles County! Allow us to use our contacts to place you in a position that will lead to next-level government jobs with generous compensation. Get your foot in the door and contact us today!
Global Service Resources seeks to obtain consultants to provide daily primary field technical support in the maintenance of the following hosted departments’ computing hardware and software:
+ Animal Care and Control
+ Department of Beaches and Harbors
+ Department of Consumer and Business Affairs
+ Department of Human Resources
+ Information Systems Advisory Body (ISAB)
+ Internal Services Department
+ Medical Examiner- Coroner
+ Military and Veterans Affairs
+ Workforce Development Aging and Community Service
*12 Month Contract*
*Must have Valid Class- C Driver's License*
*Pay Rate: $23-$25 depending on experience*
DESCRIPTION OF WORK/DUTIES:
+ Provide primary support for the end users’ computing needs and maintenance of all client hardware and software.
+ Install, configure, maintain and test computer hardware, software, and peripheral equipment (PCs, laptops, thin client devices, printers etc.)
+ Assist County staff to image new Tablet and Desktop Personal Computers and re-image existing PCs, if applicable
+ Ensure all end-user systems have up-to-date endpoint security and antimalware/encryption protection
+ Install, configure, and customize complex applications based on user needs or business requirements
+ Act as a technical resource to end-users and other information technology staff and troubleshoot, diagnose, and resolves complex hardware, software and network connectivity problems
+ Utilize software distribution tools and enterprise client management including Active Directory and Microsoft SCCM
+ Document all troubleshooting steps, analysis, and actions taken in ISD’s Service Management System/Incident Tracking System (Cherwell) and ensures that all tickets are updated with accurate and detailed information until problem resolution and customer satisfaction occurs.
+ Identify common elements of incidents received by the Service Desk and communicate the findings to management and other support levels to ensure there is appropriate visibility
+ Perform add, moves and changes of new and existing computer equipment and peripherals, and transport equipment across physical locations.
+ Maintain records of equipment transported, installed and uninstalled and their disposition and accurately track IT asset inventory.
+ If equipment is under warranty, evaluate, test and maintain tracking of said equipment and ensures vendor provides satisfactory repairs.
+ Travel to various County locations to perform level 2 and 3 technical support services to department users, after performing level 1 remote assistance.
+ Provide critical support to customer departments both in person and remotely through the use of various remote assistance tools
-Two (2) years of experience within the last four (4) years installing, configuring, testing, troubleshooting and repairing client computing devices or software, at local and remote locations, in a centralized Information Technology organization,
-Two (2) years of experience within the past four (4) years supporting customers via a call center environment with the use of help desk/call center trouble reporting/resolution software (Field technician and non-Call Desk personnel).
-Two (2) years of experience within the past four (4) years working with Personal Computers, including knowledge of PC Operating Systems (e.g., Windows 7 and Windows 10).
-Two (2) years of experience within the past four (4) years working with Microsoft Office Suite (2010, 2013, 2016, Office365)
Two (2) years of experience within the past four (4) years working with custom applications integrating with Microsoft Office Suite and other Web-based applications.
-Two (2) years of experience within the past four (4) years troubleshooting problems with Internet Explorer and Microsoft Exchange/Outlook.
-Two (2) years of experience within the past four (4) years troubleshooting problems with network communications (routers, bridges, gateways, firewalls, servers, switches, hubs, etc.).
-One (1) year of experience within the past two (2) years working in a Thin Client environment and with Thin Client devices (Windows Virtual Desktop).
Résumés submitted must contain clear evidence that above requirements are met. Candidates will be expected to provide names, addresses, and telephone numbers of persons who can substantiate any and all experience and job performance. Bid submissions that fail to submit a complete WOS Form - A will be disqualified. Partial months of experience will not be accepted as a full year.
Let's get the ball rolling! Contact us as soon as possible!
Leslie Delos Reyes
Global Service Resources, Inc.
Direct: (818) 252-9201
Toll Free: (800) 779-GLOBAL (4562) Ext. 9201
Fax: (866) 369-6005
IT, Resolution Software, Windows, Troubleshooting, Network Communications