Scheduling Coordinator

Home Instead Senior Care • Portsmouth, NH 03801

Posted 2 weeks ago

Job Description

Scheduling Coordinator

Home Instead Senior Care is the industry's trusted worldwide provider of in-home assistance for seniors. Our Portsmouth, NH office is looking to add a full-time Scheduling Coordinator to our administrative team. This position offers the opportunity to work in a fast-paced environment with a quality, dynamic team, as well as personal and professional development opportunities in a growing company.

Our ideal candidate will exemplify creative problem-solving skills and will demonstrate excellent written and verbal communication skills. The ability to work well with team members with an optimistic outlook is a must!


Additional Requirements:

  • Full Time availability: Mon Thurs 8AM 5PM, Fri 8AM 4PM with flexibility to extend hours later if needed to ensure all shifts are filled and tasks are complete.
  • Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
  • Ability to multi-task, problem-solve, prioritize daily tasks, work independently and as part of a team.
  • Administrative or business experience preferred.
  • Experience with Microsoft Office, or ability to grasp concepts quickly required.

Primary Responsibilities:

  • Create and maintain client and CAREGiver schedules with an emphasis on creating high quality, ongoing matches and the development of extraordinary relationships.
  • Monitor, mediate, and log all client and CAREGiver activity utilizing the Clearcare software system.
  • Follow up with all client, client family and CAREGiver scheduling questions/issues to ensure their problems are resolved.
  • Enter and maintain accurate client and CAREGiver records in the Clearcare software system.
  • Follow up and communicate CAREGiver and client scheduling questions/issues to ensure problems are resolved.
  • Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.
  • Work daily with the scheduling team contacting current caregivers via phone, email, and text about their availability to fill open client shifts.
  • Communicate effectively in a positive manner with internal team members.
  • Identify appropriate caregivers for each client based on level of care, availability, location, personality and interests.
  • Communicate with clients and their families regarding their schedules in a timely manner.

Please email resume and cover letter to [Click Here to Email Your Resum] fax to 603-433-5655 or visit our website at to apply online at www.homeinstead.com/531

Each Home Instead Senior Care franchise office is individually owned and operated

Each Home Instead franchise is independently owned and operated.


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