Landmark Garage Attendant

VPNE Parking Solutions • Boston, MA 02298

Posted 2 weeks ago

Job Description

Overview

The role of the Lot Attendant is to complete the customer interaction in a pleasant and courteous manner while ensureing safety. They are key players in delivering exceptional customer service.

Responsibilities

* Make exceptional guest experiences the priority in every interaction.

* Contribute to a safe environment for all guests and employees per company and site specific guidelines

* Maintaining a ready to serve posture that is welcoming to guests

* Make eye contact and smile to all guests to acknowledge them

* Prioritize assisting guests before other tasks

* Working efficiently, without rushing, to assist guests

* Use VPNE preferred word choices while speaking with guests

Major Challenges:

* Problem solving

* Difficult customer

* Patience

Qualifications

* Ability to read, write and verbally communicate in English

* Ability to effectively maneuver around various locations both inside and outside while engaging in, bending, prolong standing, running, and prolonged sitting and in all weather conditions.

* Ability to receive medical and/or security clearance for one or more locations

* Possess the manual dexterity to operate basic garage equipment, including pay on foot machines and garage barriers

* Strong sense of customer service

* Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds

* Be at least 18 years of age

* Be able and willing to smile during every customer interaction

* Maintain uniform standards while around account

Skills

* Ability to create relationships with customers.

* Organization

* Strong problem solving abilities

Jobholder Requirements:

* Educational Requirements: High School or GED

* Years of Experience: Entry Level

* Language Skills: Proficient in English both verbally and written

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