Lead Business Analyst

Wolters Kluwer • Houston, TX 77020

Posted 2 weeks ago

Job Description

Governance, Risk & Compliance (GRC) is a division of Wolters Kluwer that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners to help manage myriad governance, risk and compliance challenges in dynamic markets and regulatory environments, globally. GRC Solutions serves more than 350,000 customers in more than 150 countries, including 70% of Fortune 500 companies, 92% of the world's top banks, 90% of the Am Law 100 and more than 300,000 small businesses. The division has a global footprint, with workforce in 28 countries. Our clients include corporate legal departments, insurers, small businesses, financial services companies, brand professionals, underwriters, governments and compliance and risk professionals.

ELM Solutions (ELM) offers enterprise legal management Solutions to help businesses better manage their practices and processes. This business area brings its solutions to market as Wolters Kluwer ELM Solutions.


* Responsible for understanding the client business environment, eliciting requirements, and providing solution advice to clients on implementation approaches based on industry knowledge and best practices, as well as certain configuration tasks as it pertains to ELM's SaaS-based solution

* Drive client functional requirement gathering (i.e. business rules, user stories, data mapping, and product integrations)

* Architect solutions based on client's needs by utilizing established ELM Agile methodologies and tools, industry experience and best practices

* Analyze client's existing systems of record to create conversion mappings into ELM's core products

* Document requirements through the Application Development Document (ADD) and partner with the configuration team to translate into User Stories

* Gather reporting requirements

* Complete the configuration spreadsheet based on client user stories

* Complete assigned platform configuration tasks

* Coordinate and organize client product training

* Lead user acceptance testing and production support tickets

* Act as a client advocate and problem solver throughout the implementation process

* Review and validate deliverables from configuration team and quality assurance resources against user stories and provide feedback

* Coordinate activities and communication of user stories with internal and external teams

* Assist the project manager in tracking project delivery

* Assist project manager in identifying and challenging scope and work estimates that seem extraordinary, providing acceptable alternatives as needed

* Communicate functional or scope risks against statement of work to program manager in a timely manner

* Provide a successful and seamless hand off of client to customer support

* Perform quality assurance tasks when needed

* Understand project management and quality assurance best practices

* As necessary manage client engagements independently

* Create and deliver best practice presentations to the ELM Business Analysts team

* Foster team spirit within the team and across teams within the department

* Attend seminars and web events to maintain professional and industry knowledge


* Minimum 7 years of experience in implementing and supporting technology solutions, gathering requirements, conducting client interviews and effective meetings, and providing value-add services preferably in corporate legal departments

* Bachelor's degree required preferably in business, finance, accounting, MIS, computer science or a related field

* Experience with configuration and/or development of SaaS-based solutions

* Experience implementing and integrating with ERP systems and/or other enterprise systems

* Experience in software development

* Experience working with relational databases

* Experience in gathering requirements related to data loads

* Strong professional consulting skills (i.e. negotiation, client relationship management, scope management)

* Effective verbal and written communication skills with a demonstrated ability to conduct presentations and facilitate executive-level client meetings

* Excellent analytical and problem-solving skills

* Understanding of automated testing tools and processes

* Strong organizational, multi-tasking and time management skills

* Ability to work with virtual teams across multiple time zones

* Ability to work in a fast-paced and team-based environment

* Ability to adapt to change and maintain a positive attitude

* Demonstrated success as a results-oriented self-starter requiring minimal supervision

* Legal industry knowledge strongly preferred

* Experience with Agile implementation/development processes that serve as part of WK-ELM's delivery implementation methodology

* Business Process management and workflow optimization experience

* Ability to travel up to 25% at any given time

* This position can work remotely and sit anywhere in the U.S.

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2017 annual revenues of 4.4billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and c


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