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? Greet prospective residents and provide detailed community tours. ? Process new applications and lease renewals. ? Prepare renewal letters and maintain a monthly renewal log to closely monitor occupancy. ? Organize and maintain resident files per company procedure. ? Prepare incident reports and follow up in accordance to the direction of the Community Operations Manager. ? Handle signing of leases, walking apartments for move ins and show-able units. ? Assist new residents during the move-in process ? explain lease agreement, community rules, location of amenities, and a walk through of their new home at time of moving in. ? Work with the maintenance department to handle apartment turnovers, move-ins, and work order requests and assist in maintaining the cleanliness of show-able units and tour routes including grounds and common areas. ? Physically inspects the community when on grounds, picks up litter and report any maintenance needs to the team. ? Play a key role in resolving resident concerns and issues. ? Handle clerical and reception responsibilities as designated by the Community Operations Manager. ? The successful candidate must have strong organizational abilities, follow-up skills, and an attention to detail that often makes the difference with prospective and current residents. ? Assist with shopping competitive properties. Maintain thorough product knowledge of the property, sister properties, and competitors. ? Assist Community Manager in developing and implementing effective marketing goals to increase traffic and leads. ? Assist in the preparation of newsletters, market surveys, and resident activities. Attend all assigned resident activities. ? Assist with innovative strategies that build positive buzz and key connections with current residents and prospects. ? Support efforts to partner with nearby businesses, events, and other local organizations. ? Help create engaging social media initiatives to connect residents, and manage posts. Requirements: Requirements: ? Must be able to multi-task and adapt to changing schedules that will include some weekends and holidays. ? Develop and maintain first class customer service relationships with prospects and residents. ? Maintain relationships with all apartment locator services and local businesses to provide informational material. Update periodically.
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