Licensing Administrative Assistant

TTEC Corporate • Phoenix, AZ 85003

Posted 3 weeks ago

Job Description


Licensing Administrative Assistant



Assist Licensing Coordinator in maintaining records, compiling information, and submitting forms to client and state agencies in order to initially license and keep insurance agents licensed. Performs routine clerical duties, such as filing forms and other records from licensed agents and applicants. Inputs data or correspondence from files as requested within an appropriate time frame.



Key Performance Objectives:
  • Manage daily communication
  • Maintain 100% accuracy of all training completion records and reports
  • Coordinate day-to-day operations, processes, and reporting
  • Learn key business objectives, timeframes, and requirements associated with each training goal and class
  • Understand and improve the key success metrics associated with each training goal
  • Deliver consistent customer service and communication



Basic Qualifications:
  • Strong understanding of TTECs business, core values, and goals
  • Ability to lead and partner successfully with teams, management and client
  • High level of integrity, judgment and follow through
  • Strong attention to detail and desire to follow procedures
  • Strong analytical, verbal and written communications skills
  • Great interpersonal skills in dealing with a diverse population
  • Open, honest, and empathetic manner when working with people
  • High customer service orientation
  • Ability to respect and ensure strict confidentiality of customer data
  • Demonstrated multi-tasking capability and proven success in fast paced environment
  • Proficient in English, both written and verbal
  • Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
  • Reporting



Preferred Qualifications:


  • Knowledge of call center business
  • Basic LMS knowledge and experience
  • Call center experience in a training environment
  • Very organized and detail oriented
  • Advanced knowledge of MS office (Excel, Outlook, PowerPoint)




Notice to external Recruiters and Recruitment Agencies: TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).





Employment Requirements: TTEC (formerly TeleTech) requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC (formerly TeleTech) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

 

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