Maintenance Dispatcher

Services for the UnderServed, Inc (SUS)

New York, NY 10176

Posted 1 month ago

Job Description


Maintenance Dispatcher


PS Central Maintenance


Director of Maintenance





We are currrently seeking a Maintenance Dispatcher will be responsible for the effective and efficient administration of the work order systems at S:US, including those delivered via Yardi, via email and via phone and text. The Dispatcher’s responsibility is to receive all requests for maintenance and repair work; and dispatching work orders to appropriate personnel, in real time. The selected candidate will report Director of Maintenance.SCOPE OF ROLE:

Service for the Underserved, Inc. (S:US) is a dynamic and growing social service and housing agency with over 40 years of experience in providing housing and services to the most vulnerable in New York City.

The Real Estate team is tasked with maintaining and expanding S:US’ large and diverse Real Estate portfolio. Our goal is to fulfill S:US’ commitment to reduce homelessness and provide a life of purpose by ensuring all of our residents have a safe, clean, affordable place to call home and all our staff have the right work environment to carry out the mission.


The following requirements pertain to the aforementioned position. Qualifying individuals must have strong communication skills, including phone and electronic messaging. Applicant must work well as team member.

Daily responsibilities include:

+ Review all maintenance work order requests and assign to appropriate maintenance team;

+ Assess and prioritize urgent work requests and emergencies;

+ Follow up and insure that work requests are completed in a timely manner;

+ Close out work requests through electronic system;

+ Create necessary work requests based on work requisitions

+ Receive requests for delivery of PPE and coordinate delivery of same

Monthly responsibilities include:

+ Prepare and submit monthly maintenance and PPE delivery report for supervisor, and VP and SVP

+ Calculate percentage of work orders submitted, percentage completed as well as those which remain outstanding

+ Ensure that Superintendents submit their monthly completed work order reports

+ Work collaboratively with supervisor and VP and SVP to make improvements and suggest modifications to the work order system based on field conditions.

Additionally, the Maintenance Dispatcher must coordinate with the Vehicle Fleet Manager and maintain a Log of Facility Maintenance Vehicles. This includes:

+ Updating and notifying maintenance staff of required periodic insurance, registration, inspection, oil changes and vehicle condition.

The Maintenance Dispatcher will also ensure that in-house building inspections are completed weekly and reports are submitted every month


+ Must have good knowledge and experience working with Yardi Maintenance Module:

+ Must maintain daily attendance and punctuality to ensure daily goals and needs are met

+ Must have strong computer skills, including Microsoft Office Suite

+ Must have good communication skills to coordinate work with program staff

+ High School Diploma or Equivalent; Associate Degree preferred;

Effective August 30, 2021, unless granted a reasonable accommodation for disability, all new hires must show proof of vaccination against the COVID-19 virus. If hired for one of our city sponsored programs, this requirement must be met by your date of hire.


Join a team of employees who cares about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.

S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Director of Talent Acquisition at

External Company Name: Services For The Underserved, Inc.

External Company URL:

Street: SS-Real Estate & Dev.

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