Maintenance Service Manager

The Donaldson Group • Triangle, VA 22172

Posted 2 weeks ago

Job Description

Customer Service

Keep the Donaldson Group Promise, providing the best possible customer experience for clients, residents, vendors, internal associates, etc.

Conduct all business in adherence to Fair Housing Law.

Monitor maintenance requests and execute service calls promptly and professionally.

Complete tasks in a prompt and professional manner.

Communicate with, listen and respond to co-workers and customers.

Greet prospects, residents, vendors and all customers utilizing excellent customer service.

Build and maintain a positive rapport with residents.

Lead by example, motivating the entire team to keep the Donaldson Group Promise.

Ensure that proper care is taken in a residents apartment, including clean up and notification of repair.

Be available for after-hours maintenance service as needed.

Respond to resident complaints as directed by the Property Manager.

Assist the Property Manager with planning and execution of resident events.

Take advantage of opportunities to go above and beyond for all customers.

Employee Management

Lead by example, motivating the entire team to keep the Donaldson Group Promise.

Supervise, train, coach and schedule all maintenance team members.

Ensure maintenance team members have necessary safety and skills training.

Establish goals for the maintenance department.

Conduct daily staff meetings to review goals, objectives, and team assignments; lead problem solving sessions as needed.

Regularly inspect work of maintenance staff for quality control purposes.

Ensure adequate property coverage during and after business hours (on-call).

Assign work orders to staff and/or contractors as needed.

Assist Property Manager with maintenance employee disciplinary issues.

Assist Property Manager with maintenance employee evaluations and recommendations for salary increases.

Maintenance of Physical Asset

Maximize the value of the property with systemized operations.

Maintain the physical appearance, curb appeal and upkeep of the property.

Oversee all maintenance projects and repairs.

Work closely with contractors and vendors to remain up-to-date on all prices, equipment and services.

Obtain approval as needed from the Property Manager for all services, parts and supplies to be ordered.

Promptly relay resident damage information to Property Manager for billing.

Perform and/or supervise electrical maintenance/repairs/replacements such as wiring, appliances, fixtures, switches, outlets, circuits, etc.

Perform and/or supervise plumbing maintenance/repairs/replacements such as clearing stoppages, replacing fittings and pipe, and repairing disposals.

Perform and/or supervise appliance maintenance/repairs/replacements on refrigerators, ranges, dishwashers, washing machines, dryers, microwaves, etc.

Perform and/or supervise carpentry repairs/replacements including locks, door knobs, concrete, baseboards, flooring and subflooring, tiling, cabinets, countertops, caulking, windows, doors, shelving, and glass, etc.

Diagnose and correct air conditioning and heating deficiencies.

Perform and/or supervise the turnover of apartments in a timely manner.

Assist in custodial work (sweeping, mopping, etc.) as needed.

Contract for, and assist with, extermination services as needed.

Perform minor painting and drywall repairs.

Maintain all property equipment related to maintenance activities including vehicles.

Maintain tagging and towing of illegally parked or abandoned vehicles.

Maximize curb appeal by maintaining flower beds, shrubbery, sidewalks, parking lots, fencing, trash enclosures, etc.

Maintain the cleanliness, safety and appearance of all public areas of the buildings, such as lobbies, hallways, restrooms, stairwells, elevators, etc. as directed.

Maintain the cleanliness, safety and appearance of all resident common areas such as the community room, kitchen, fitness center, locker room, pool house, business center, laundry rooms, trash disposal rooms, etc. as directed.

Assist in and/or supervise evictions.

Read utility meters as needed.

Assist the Property Manager with special projects as requested and complete other duties as assigned.

Safety, Compliance & Emergency Planning

Ensure adherence to federal, state, local and company policies.

Meet OSHA safety standards, by maintaining:

o SDS Book and adhering to Right to Know standards.

o First aid kit and eye wash stations.

o Availability & functionality of Personal Protective Equipment (PPE).

o Lock-out/tag-out kit.

o Other safety programs, training, and equipment as assigned.

Know and document location of all utility shut-offs, fixture shut-offs, and sewer clean-outs.

Test emergency equipment (ex: Generators, Fire Equipment) regularly.

Ensure prompt correction of lighting deficiencies in common areas.

Maintain the shop and storage areas in a clean, safe, and organized manner.

Perform semi-annual Carbon monoxide (CO) readings on gas heater units to ensure safe levels.

Arrange and prepare for annual inspection of fire safety equipment.

Arrange and prepare for annual elevator inspections.

Assist in ensuring that key control measures are strictly followed.

Ensure prompt removal of snow from all designated areas.

Be available after hours for emergency and crisis situations.

Planning & Inspection

Maintain adequate inventory levels in accordance with budget, storage and need.

Pre-inspect all units on notice to vacate for turnover scheduling purposes as needed.

Develop and oversee a preventative maintenance program in conjunction with the Property Manager.


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