Manager Repair & Refurbishment

PerkinElmer, Inc. • Shelton, CT 06484

Posted 2 weeks ago

Job Description

Job TitleManager Repair & Refurbishment



The Manager of Repair & Refurbishment will be responsible for the day-to-day activities of the Shelton Repair Depot. This person will lead the maintenance of the core and refurb parts and instruments process for service operations, as well as drive continuous evaluation and strategy for refurb in service. He or she will also manage the repair depot team and drive operational metrics, planning usage of the depot space, and logistics. They will partner with adjacent functions to establish internal/external repair/refurb strategy. Work with vendors to define CTQs and verification/validation techniques and processes. Manage and evaluate yield of field returns and yield through R&R processes. They will be responsible for maintenance, improvements, and change management of local repair cell while engaging and influencing globally.

Key Responsibilities:

Managing day-to-day activities of the team

Determine & prioritize workload of the team and develop contingency plans

Responsible for transaction traceability, maintain proper records, and documentation filing

Responsible for the management of the operational metrics

Assure compliance of policies and regulations in conducting and validating core yield from the field and yield through our refurb vendors.

People Management and Development

Maintain clear and effective communication within the team and organize team meetings

Monitor the competence levels and performance of team members and identify training needs

Ensure that professional conduct is followed by team members and lead by example

Process Development

Support the implementation of new procedures in the regional team and proactively come up with improvement possibilities

Maintain internal process and discipline within the team, making sure to follow them consistently


Bachelor's Degree in Engineering or Science discipline

Minimum 5 years track record and experience with managing team, process improvements, variable cost productivity (VCP) on labor and material and lean implementations

Demonstrated competency in providing leadership and direction to global cross-functional programs and teams

Financial acumen

Demonstrated project and change management skills including developing resource plans, and creating communication strategies

Strong written and oral communication skills

Must be willing to work in PerkinElmer's Shelton, CT Office

Desired Characteristics:

Demonstrated familiarity with PerkinElmer field service delivery, quality, processes, repair and troubleshooting.

Knowledge of PerkinElmer sourcing and manufacturing processes

Ability to simplify strategy into specific actions with clear accountability, making decisions with speed and accuracy based on best available information, and communicating priorities clearly and concisely

Detail oriented and demonstrated experience tracking costs and efficiency improvements

Demonstrated problem solving ability and results orientation

Proven ability to identify, own and drive continuous improvement initiatives

Demonstrated knowledge of PerkinElmer's products, services, processes and technologies

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.


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