Manager TBS Technical Support

Phoenixx Systems • Dallas, TX 75215

Posted 1 month ago

Job Description

Phoenixx Systems is in need of an energetic and forward thinking TBS Technical Support Manager. Come join a Company and team where hard work is rewarded and your contributions matter.

The TBS Technical Support Manager plans, organizes, coordinates and oversees the administration of technical support of the TBS systems. Additional responsibilities include:

Maintains the change control process as defined by Information Technology ensuring all programs are documented and tested before implementation. Approves documentation, programs, and database changes for production. Monitors project activity to ensure system, quality and programming standards are adhered to, completion dates are met and desired results are achieved.

Provides consulting services to management and other departmental staff to properly define and understand project requirements. Also prepares proposal documents providing cost analysis, scope, benefits and resource allocation to management.

Overseas the design, development, implementation, training, and maintenance of TBS system, including testing and implementation of disaster recovery plans for the TBS applications.

Prepares project work plans, assigns necessary internal or contract staff and reviews project design and analysis to ensure user requirements are met.

Prepares proposal documents providing cost analysis, scope, benefits and resource allocation to management.

Participates in application user forums to define the strategy and direction of software functionality and maintain strong vendor relationships.

Oversee system and application operation to ensure database integrity and dependability, and client reliability in accordance with users' expectations.

Manages development, testing, monitoring, and maintenance of all non-financial interfaces to guarantee dependable, timely, and accurate volume data transfers minimizing prior-period corrections.

Designs, implements and manages transactional systems controls and policies. Provides documentation and recommends changes as needed.

Evaluates and recommends software upgrades or changes to help provide good department productivity versus costs ratio.

Develops and monitors functional area budgets to ensure efficient utilization of resources. Plans and directs the achievement of area goals and objectives within established company policies.

Maintains adequate staffing levels to ensure proper administration of activities. Selects, develops, trains, motivates and evaluates the performance of assigned employees. Ensures that department policies and processes comply with Sarbanes-Oxley rules and regulations.

EDUCATIONAL/EXPERIENCE LEVEL:

Bachelor's degree in Business Administration, Computer Science, Mathematics, Engineering, Accounting, or a closely related field and five years of progressively responsible IT related experience within the natural gas industry; or. A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED) and seven years of progressively responsible IT related experience within the natural gas industry.

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