Medical Equipment Customer Service Representative

Rotech Healthcare Inc.

Lewistown, PA 17044

Posted 1 month ago

Job Description

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage



We are seeking a dedicated Customer Service Representative. In this role you will be responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement.

Essential Duties and Responsibilities

+ Coordinates all patient information, processes paperwork

+ Manages all aspects of intake; answering the phone and receiving faxes, collecting patient and referral source information, printing tickets, assembling charts and processing paperwork

+ Prepares complete and accurate files for billing department

+ Prepares tickets for daily routes

+ Processes paperwork-confirms tickets, inputs new patient set-ups and assembles charts

+ Provides service for all retail/walk-in equipment requests

+ Provides technical assistance to customers

+ Verifies Medicare, Medicaid and private insurance coverage information

+ Works with outside agencies to resolve customer issues

+ Performs other duties as assigned

Employment is contingent on

+ Background investigation (company-wide)

+ Drug screen (when applicable for the position)

+ Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

+ High school diploma or GED equivalent

+ Strong customer service background

Skills, Knowledge and Abilities

+ Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner

+ Helpful, knowledgeable and polite while maintaining a positive attitude

+ Interpret a variety of instructions in a variety of communication mediums

+ Maintain confidentiality and practice discretion and caution when handling sensitive information

+ Multi-task along with attention to detail

+ Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division

+ Read and successfully interpret written directions and/or instructions in English

+ Self-motivation, organized, time-management and deductive problem solving skills

+ Sense of urgency and responsiveness to physicians, location employees and patients

+ Work independently and as part of a team

Physical Demands

+ Lift 10lbs at times

+ Requires sitting, walking, standing, talking or listening; extensive hours sitting at a desk

+ Requires close vision to small print on computer and or paperwork; extensive hours working on the computer

Machines, Equipment and Technical Abilities

+ Email transmission and communication

+ Internet navigation and research

+ Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.

+ Office equipment; fax machine, copier, printer, phone and computer


+ 401k

+ Medical, Dental and Vision

+ Life Insurance and Disability

+ Generous Paid Time Off and Paid Holidays

+ Employee Discount Program

+ Employee Recognition program

+ Bonus and Incentive Opportunities

+ Cellular phone reimbursement

Make the Right Move, Create your Profile and Submit your Resume TODAY!! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile / resume to, Sign into your account. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Rotech Healthcare Inc. is a DRUG FREE WORKPLACE

REQ #: 2022-14976

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