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The Krystal Company • Columbus, GA 31901

Posted 1 month ago

Job Description

Job Description

WHY CHOOSE KRYSTAL?

Durability + Craveability = profitability

  • The Nation?s 2nd oldest QSR Concept-founded in 1932 amid the harsh financial times of The Great Depression.
  • A simply uncomplicated, one-of-a-kind menu anchored by the Original, Crave-able ?Krystal?
  • A Southeastern Footprint with over 360 Company-owned and Franchised Locations
  • An iconic 80 year old distinctive Southern dining experience with a cult-like following

Over the years, the Krystal brand has enjoyed good times and bad, surviving the Great Depression, recessions, and decades of unpredictability in the market. Because of the dedication of our team and the quality of our food, we?ve not only survived, but thrived.

It?s all about growing the Krystal family. The opportunity to promote from within is what we believe in. At Krystal, we pride ourselves on being different. It?s what makes us successful, and we believe it?s what makes those who work here successful too. Take a look at just a few of the individuals who?ve made the most of their experience at Krystal, and we?re sure you?ll agree.

Job Description

General Manager

Job Summary:

The General Manager has the overall responsibility for directing the daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role modeling Krystal?s Core Values. The General Manager ensures compliance with company standards in all areas of operations to include; product preparation and delivery, customer service, facilities maintenance and financial accountability. This role accomplishes these objectives by actively selecting, training and coaching the A+ talent to achieve key results in People, Customer, Sales and Profit.

Essential Duties and Responsibilities:

People:

  • Demonstrates the Krystal?s Core Values while building high performing employees when selecting, training, retaining and recognizing A+ talent utilizing Krystal?s tools and processes.
  • Identifies and develops a pipeline of talent through effective succession planning tools and best practices.
  • Executes the Performance Management process consistently to ensure employees are set up for success and held accountable.
  • Reinforces and follows the ?Open Door" Policy with all employees.
  • Partners with the People Services Team to ensure resolution to all employee relation activities and maintaining legal compliance in the restaurant.


Customer:

  • Works a schedule to ensure that all day parts are being observed, i.e. breakfast, lunch, dinner, late night and weekends
  • Drives customer-focused culture by serving as a role model in resolving serious customer issues and training employees to meet or exceed customer service standards.
  • Coaches, drive excellence, recognize and hold their team accountable around core operational procedures through the use of the OSM and Company systems.
  • Ensures that food safety standards are met through direct observation as well as follow up on food safety audit results. Ensures that their management teams are properly trained through Servsafe, TAPS, or State approved equivalence.


Sales:

  • Ensures that restaurant level plan and marketing initiatives are in place and being implemented. Partners with the District Manager to execute Local Store Marketing plans.


Profit:

  • Analyzes sales, labor, inventory and controllables on a continual basis and takes specific corrective action to meet or achieve margin and sales growth targets.
  • Conducts period business reviews with their management team to build their capability to identify and drive tactics to close performance gaps.
  • Ensures that the store is within compliance of Federal/State/Local requirements.
  • Shares best demonstrated practices with their team and across the District.


The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Job Requirements

General Manager

Education and Experience Requirements:

  • College degree preferred and Servsafe Certification required.
  • Minimum of two years? experience in restaurant operation, or equivalent combination of education and experience.
  • Systems & Software ? proficient level knowledge of Microsoft Office software applications.
  • Must be able to work a flexible schedule including days, nights, weekends.
  • May be required to travel to other locations, e.g. transfer to other stores, bank, meetings as business dictates.


Knowledge/Skills/Abilities:

  • Time Management- Organizes work, sets priorities and timetables to achieve goals.
  • Effective Communication- Consistently and effectively interacts with all members of the team; encourages open and honest communication throughout the restaurant.
  • Customer Focused- Recognizes the customer as the first priority and creates a culture that emphasizes high standards for service and exceeding the customers? expectations.
  • Developing Talent- Creates an environment where people are challenged to grow and develop; keeps the crew engaged by encouraging and rewarding personal growth.
  • Execution Excellence- Strives to be ?Best in Class" in running A+ operations by analyzing costs to help ensure profitability of the restaurant. Ensures standards are upheld and procedures are followed at all times to achieve optimal results. Remains focused on the details to ensure the safety of the crew and provide a consistent customer experience.

Assistant General Manager

Education and Experience Requirements:

  • Associate degree or higher preferred and Servsafe Certification required.
  • Minimum of one year experience in restaurant operation, or equivalent combination of education and experience.
  • Systems & Software ? proficient level knowledge of Microsoft Office software applications.
  • Must be able to work a flexible schedule including days, nights, weekends.
  • May be required to travel to other locations, e.g. transfer to other stores, bank, meetings as business dictates


Knowledge/Skills/Abilities:

  • Customer Focused- Recognizes the customer as the primary focus and acts accordingly; sets a high standard for exceeding customer expectations and motivates the team by role modeling effective service behaviors.
  • Communication- Effectively interacts with all members of the team; encourages open and honest communication throughout the store.
  • Team Player- Encourages cooperation to accomplish team goals; promotes a respectful and inclusive work environment.
  • Problem-Solving- Generates workable, rational solutions while maintaining decisiveness and an appropriate sense of urgency.
  • Adaptability- Adapts well to changes in assignments and priorities; adapts behavior or work methods in response to new information, changing conditions or unexpected obstacles. Approaches change positively and adjusts behaviors accordingly.

Applicants must be able to pass a pre-employment survey, drug screen and criminal background check. The existence of a conviction or pending charge will not necessarily pr


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