Night Auditor

Bigelow Management • Las Vegas, NV 89105

Posted 3 weeks ago

Job Description

Bigelow Management is a real estate management and development company headquartered in Las Vegas, NV managing real estate properties (Budget Suites of America)owned and operatedby the same family Company for over 45 years. Currently manages 7,158 apartments located in Las Vegas, Phoenix, Dallas, Fort Worth, Irving, The Colony, Grand Prairie, Lewisville, Addison, and San Antonio.

We are currently hiring a Night Auditor to workat our Irving, TX location. The hourly rate for this position is $17.00. Applicants must be willing to work 3:00 PM to 11:30 PM.

We offer great benefits including medical, dental, vision, long term care insurance, life insurance, accrued paid vacation, 9 paid holidays, and 401K plan with company match.



Responsibilities

Post charges, process payments, closing paperwork, balance, and make corrections to customer accounts as needed

Complete audit reports

Maintain daily logs

Welcome, greet, interact with, and assist guests in a professional manner

Provide excellent service within the property's service standards

Exhibit a professional demeanor and willingness to assist all guests whenever possible

Answer property questions; provide accurate information regarding rooms

Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities

Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties

Ensure the privacy and confidentiality of guests

Register and assign rooms to guests

Control and issue keys to rooms

Verify correct charges and credits are posted to the corresponding guest folio

Collect all required guest profile information during check-in process

Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift

Resolve guest complaints within scope of authority, otherwise referring matters to Front Desk management



Job Requirements:

3-5 years experience in a similar role

(See Full Description)

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