OM Engineer

Ericsson • Atlanta, GA 30301

Posted 2 weeks ago

Job Description

Date: Aug 7, 2018

Job Summary:

Position will be responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support than offered by the Level 1 and 1.5 Operations ensuring services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Role and Responsibilities:

* Risk and Impact assessment for Production related changes and Representation in Change Board.

* Reviewing FSP's for development and support of requirements related to functional and non-functional requirements.

* Discussion with design and achieve for operational challenges identified in Production.

* Testing Support in Financial and Pre-Production Environments towards national launch goal.

* Deployment Support in Prod Environments (SOX, Post Deployment Sanity).

* Provided effective application support in P1/P2 incidents (Using standard ITIL processes to have least MTTR and MTTF). Support all Event, Incident and Problem processes. Responsible for corrective action items to avoid repeated Events and Incidents.

* Production and operational order management application support.

* Reference data Adhoc requests for effective and timely changes for operational support.

* Sustaining work items such as: Order Fallout Handling.

* Implementation of proactive alerting in Prod to operational betterment.

* Implementation support for monitoring and alarms in Production and all critical and Non-Production environments.

* Implementation support for Splunk Dashboard in Prod.

* Implementation support for POC's for any new functionality, modules or tools.

* Reporting and Data Representation to leadership including OF report and weekly slides.

* Daily Handoff from and to offshore counterparts for effective.

* Work and Help documents (including Run books) and KB articles for order fallouts and application related issues.

Skill Set Technical:

* Minimum Bachelor's w/ preferred Master's in Telecom, CS etc

* Experience in Ordering applications. Concept Wave preferable.

* Telecom industry experience

* Experience in Software Development Life Cycle

* ITIL Processes

* WebLogic Administration

* Java

* Unix (basics and shell scripting)

* Knowledge of SQL, PL/SQL

* Hands on experience on Tools like SOAP UI, SQL Developer/ Toad

* Test Management Tools (HP ALM, Rally)

Skill Set Behavioral:

* Team Player

* Excellent Written and Oral Communication Skills

* Commitment and Attitude towards work


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