Operations/Fraud Analyst

Ipsy • San Mateo, CA 94401

Posted 2 weeks ago

Job Description

We're looking for a Operations/Fraud Analyst to join our eCommerce operations team at ipsy. As an Operations/Fraud Analyst, your primary responsibilities will be identifying opportunities for improvement and implement changes to improve our customers' experience. You will also work on analyzing data sets, review suspicious accounts, be frontline in identifying new fraud trends, bring observed fraud patterns to create new fraud rules. To be successful, you must have strong analytical skills, excel at turning analysis into insights and be able to work with internal teams and external partners.

Key Responsibilities:

* Understand and measure operations including fraud prevention/analysis, shipping, payments, order management, brand performance and other operational elements that drive customer satisfaction.

* Develop and report on KPIs to effectively improve brand's performance. Generate analysis, scorecards, presentations, and recommendations to drive shipping and fulfillment performance improvement for our brand partners.

* Investigate cases escalated to fraud by Customer Service, Operations, and Product groups.

* Create action plans to drive change.

* Resolve operational and infrastructure issues.

* Collaborate with engineering, product, analytics, marketing, customer care and other teams to develop, test, and execute ideas designed to improve both internal processes and the customer experience.

* Ability to maintain high level of professionalism and confidentiality at all times, in all situations.

Qualifications:

* BA / BS degree or higher.

* 1-3 years of experience in an operations or business analysis role, preferably in a fast-growing eCommerce and/or a strategic consulting environment. Marketplace experience is a plus.

* Prior experience with credit card programs or related financial services field.

* Experience with fraud tools used for identity and verification, authentication, device authentication is a major plus.

* Comfortable with data and large-scale analytics. Advance understanding of Excel is required. Business, financial planning, or other heavy modeling experience is preferred (knowledge of SQL is a plus).

* Excellent problem solving and critical thinking skills.

* Strong attention to detail.

* Excellent communications skills.

* Ability to manage time effectively, set priorities and meet deadlines.

* Passion for creating a delightful customer experience.

About us:

ipsy was founded with one singular mission: to inspire individuals around the world to express their unique beauty. That's how the ipsy Glam Bag came to life. With five products personalized for youplus articles, videos, and more on ipsy.comyou're free to try new things and express who you are. ipsy Shopper takes our mission to the next level by making beauty more accessible, rewarding, and liberating than ever before. And with ipsy Gen Beauty, Open Studios, and all the creator content that we post each day, our intention has remained the same: to give every individual the tools to form their own definition of beauty. With over 3M members and 8K digital content creators in our community, and generating over half a billion monthly content views, we're just getting started.

ipsy is headquartered in the Bay Area with an office in New York City and a studio production and editing facility in Los Angeles. The company achieved profitability in its first year and raised a series B round of $100M with Sherpa Capital and TPG in 2015. We owe all of our success to our inspiring, energizing employees who make exceptional things happen every single dayfearless thinking, tenacity, and a pioneering spirit push us forward. From marketing and media to engineering and operations, we are united in our goal to democratize beauty, making it accessible and affordable for everyone and fearlessly representing individuality and inclusivity. We dream. We empower. We create. And we have great fun doing it together.

Take a look at careers.ipsy.com for some exciting opportunities to join our team. And check us out at ipsy.com, @ipsyofficial on Snapchat, and @ipsy on Facebook, Instagram, YouTube, and Twitter.

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