Oracle PoS Support Lead - Technical position


Seattle, WA 98194

Posted 1 month ago

Job Description

Sogeti is a leading

provider of professional technology services, specializing in Application

Management, Infrastructure Management and High-Tech Engineering. Sogeti offers

cutting-edge solutions around Testing, Business Intelligence, Mobility, Cloud

and Security, combining world class methodologies and the global delivery

model, Rightshore®. Sogeti brings together more than 20,000 professionals in 15

countries and is present in over 100 locations in Europe, the US and India.

Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the Paris

Stock Exchange.

At Sogeti USA, we are

committed to building a long and enduring relationship with our employees and

to creating an environment that rewards and empowers. Our mission is to

constantly exceed our employees' expectations in the same way that we strive to

exceed our clients' expectations. We offer an environment that celebrates

innovation and helps you to achieve a good balance between your professional

and personal life. We strive to be an employer of choice!

**Job Description**

**What You-ll Do As: PoS Support Lead**

+ At least 5 years- experiencewith retail or retail-related technology and processes

+ Experience in Retail StoreSystems (e.g., POS, Inventory, Merchandising, Promotions, Discounts, Mobile)design, implementation, and/or support experience a must

+ Experience in Micros/OracleSimphony PoS or similar experience in menu building, configurationmanagement is preferable.

+ Experience gathering businessneeds and creating into workable outcomes

+ Experience in maintaining theknowledge base article and standard operating procedures.

+ Experience in different toolsfor remote support, release/deployment tools(Marimba/SCCM), Knowledgemanagement tools(Confluence), Remedy/Service Now

+ Experience in Level 3 supportexperience and working with extended offshore team is an added advantage

+ Ability to think strategicallyand creatively, and communicate effectively in a fast-moving, rapidlygrowing environment

+ Strong team-player who hasexcellent collaboration and relationship skills and work with differentteam internally/externally

+ Provide full Desktop SupportServices (hardware, software and mobile device)

+ Perform hardware -software andnetworking troubleshooting of PoS Devices like printers, windows 7 /10work stations

+ Provide assistance ininstallation, reimage of windows 7/10 work stations

+ Develop and improvedocumentation to support problem analysis and resolution.

+ Flexible work hours


successful candidate will:

- While performing duties of this job, the

employee is frequently communicating with employees, co-workers, management

staff and venues in a clear, business like and respectful manner.

- Required to constantly multi-task between two

or more tasks and prioritize between these tasks while working under time

limits in moderate to high pressure situations.

- This position also requires constant use of

interpersonal skills including:ability to motivate, inform and foster

collaboration and being able to openly communicate in writing and verbally with

venues and POS Vendor.

- Requires ability to work on a task

independently and frequently work as a part of a team for a variety of tasks.

**Minimum educationqualification**

+ Bachelor's Degree in Computer Science, ComputerEngineering, MIS or related field.

**The benefits ouremployees enjoy:**

+ 401(k) Savings Plan- Matched 150% up to 6%. (Our 401kis in the top 1% of 401(k) plans offered in the US!)

+ Medical/Prescription/Dental/Vision Coverage!

+ Low-premium and deductible. Plan with free preventivecare.

+ $12,000 in Tuition Reimbursement

+ 100% Company-paid mobile phone plan

+ Personal Time Off (PTO)- Ensuring a balance of work andhome life



Simphony PoS (Point of sale), Oracle,

support role, remote support, Marimba/SCCM, Confluence, retail experience, mobile, network

Sogeti is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

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