PAC Coordinator I

SPECTRUM

Saint Ann, MO 63074

Posted 1 month ago

Job Description

At a Glance


Full-time entry-level coordinator roles resolving residential and business order issues including number transfers, directory listings, and preparing services for activation.

Profile: A determined and inquisitive problem solver who will troubleshoot and resolve a variety of customer order and activation issues. They use patience and strong problem solving skills to understand customer problems, investigate solutions, and make sure every customer order is successfully completed in a timely manner. Strong support from other agents and supervisors make for a positive team environment.


Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

Who are you?



If you have a passion for helping customers, our training program will put you ahead of the curve on the latest Spectrum technology. Your patience, persistence, adaptability, and attention to detail will help you get customers up and running with their Spectrum services in no time. You’ll utilize your range of knowledge to troubleshoot service activation issues while maintaining open lines of positive communication with customers. If you’re ready to grow your skills, this is a role with a lot of potential

What is the PAC Coordinator role?



It's about building relationships and turning the knowledge you gain in training into customer wins. Spectrum Provisioning Activation Coordinators make a real difference for our customers and the company. You will investigate and resolve residential and simple commercial order issues to ensure customers activate their account successfully with Spectrum services. We'll help you develop the skills to get comfortable in your role troubleshooting and resolving activation issues. This includes number porting (moving customers’ telephone numbers from their old carrier to Spectrum or vice versa), directory listing (making sure customers are listed correctly in directories), and provisioning (making sure the customer’s equipment or services are up and running). Being understanding of your customers’ sense of urgency and applying your knowledge of the products and services will help you navigate your way to a satisfying customer experience.

It’s all about learning and growing.

This may be a new road for you, but the journey is all mapped out. There’s a lot to learn, and our comprehensive, fully paid training program — including classroom discussions, hands-on exposure, e-learnings, mentoring, and instructor-led training — can make you proficient on Spectrum's industry-leading products, services, and processes in a short amount of time. The industry moves quickly; to stay on top of it, we provide training updates and one-on-one time with department leaders to keep you up-to-date so you'll be ready for any question that comes your way.




With a deliberate path to success.

We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Coordinators themselves, so they know what kind of support will help you grow into a successful associate. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Take your first step toward a long and rewarding career with Spectrum.



The benefits are clear.


In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

What's required to get started?

The minimum qualifications for the Internet/Voice Representative are:

  • Ability to read, write, speak and understand English
  • High School Diploma or GED
  • 6 months or more customer service or related experience
Preferred qualifications
  • 6 months previous call center experience
  • 6 months or more working with computers multiple software applications
Are you ready to join our team?

Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.
CSD185 311877 311877BR

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