Partner Presales Technology Strategist, Strategic Global Alliances

ServiceNow, Inc.

Phoenix, AZ 85067

Posted 1 month ago

Job Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.


With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.


Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv\_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.


**Role:**


ServiceNow is seeking a Partner Technology Strategist aligned to support one of our largest Strategic Global Alliance Partners. In this role, you will be expected to provide technology strategy, solution development and on-going communication of the latest ServiceNow solutions/capabilities. Additionally, you will be responsible for evangelizing ServiceNow mindshare to our partner community to enable them to increase their own consumption, evolve our solutions, sell effectively to their customers, and extend the ServiceNow value proposition.


This role requires approximately 50% travel.


**Location:**


Remote (TX, NY Area, IL, WA, OR, CA)


**What you need to be successful in this role:**


+ 7+ years of Solution Consulting experience


+ Undergraduate degree in Commerce, Computer Science, Engineering etc.


· Working knowledge of modern web technologies and cloud computing


+ Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc.


+ Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation


+ Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions


+ Strong facilitation skills, to encourage clear articulation of the business issues and effective solution design by the relevant players


+ Passion for and demonstrated success understanding and fulfilling internal or external customer needs; maintains a problem-solver mindset


+ Sharp business judgment, ability to see "big picture" and to prioritize


+ Executive presence, strong verbal and written communication


+ Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment


+ Talented at explaining complex topics clearly and concisely, and effective at providing practical guidance


+ Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CXO’s)


+ Experience in any of the key subject areas, with a demonstrated history delivering consulting services across the following:


o Enterprise Architecture (Strategy, Planning, Standards)


+ Service Management


+ DevOps


+ Security and Operations


+ Human Resources


+ Financial Management


**Experience that will help you stand out:**


+ Experience with the ServiceNow product suite or competitive product suites highly desirable


+ A current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist)


+ ServiceNow platform development experience


+ Experience developing on competitive platforms


**What you get to do in this role:**


+ Lead architecture and design engagements with Partners on how ServiceNow meets the Business/IT needs for their end customer


+ Evangelize our IT, Employee and Customer Workflow message to our partners while conceptualizing, creating and building joint solutions/offerings to monetize their intellectual property and/or domain expertise


+ Demonstrations of products based upon business initiatives or required outcomes focused upon the value the solution delivers


+ Identifying requirements and delivering Proof of Concept/Proof of Value engagements focused on joint solutions with the Partner


+ Staying current on product developments/releases to provide guidance to Partners


+ Forging trusted advisor relationships at the top levels at the Partner account


+ Providing thought leadership and collaborate with cross functional teams to ensure customer success is achieved


+ Participate in and deliver Business Reviews with aligned account teams


+ Engaging with the Partner and cross functional teams post sales to ensure successful transition from sales to delivery


+ Provide mentoring and training to peers and other colleagues within our organization


+ Identifying, leading and contributing to the creation of best practices, white papers, workshops, technology days, “lunch and learns” etc.


+ Provide oversight on, and ensure successful completion of Partner initiatives and any necessary RFx assistance


+ Promote ServiceNow training tools, sales tools and content, and information resources available to our Partner organizations, including on-going updates of platform/application advancements.


+ Collaborate, actively share knowledge, and promote best known methods amongst other ServiceNow Solution Consulting team members


+ Travel for Partner, Customer, and Organizational activities


**What we would love to see from you before or during an interview:**


+ Presentation and demonstration of our ServiceNow Story


+ An inspiring portfolio of applications built on platforms such as ServiceNow


+ Demonstration of any accessible projects you have built


**What you need to be successful in this role:**


+ 7+ years of Solution Consulting experience


+ Undergraduate degree in Commerce, Computer Science, Engineering etc.


· Working knowledge of modern web technologies and cloud computing


+ Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc.


+ Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation


+ Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions


+ Strong facilitation skills, to encourage clear articulation of the business issues and effective solution design by the relevant players


+ Passion for and demonstrated success understanding and fulfilling internal or external customer needs; maintains a problem-solver mindset


+ Sharp business judgment, ability to see "big picture" and to prioritize


+ Executive presence, strong verbal and written communication


+ Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment


+ Talented at explaining complex topics clearly and concisely, and effective at providing practical guidance


+ Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CXO’s)


+ Experience in any of the key subject areas, with a demonstrated history delivering consulting services across the following:


o Enterprise Architecture (Strategy, Planning, Standards)


+ Service Management


+ DevOps


+ Security and Operations


+ Human Resources


+ Financial Management


\#LI-Remote


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.


All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page (https://www.servicenow.com/legal/vaccine-policy.html) to learn more.


If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.


For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .


**Work personas**


Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.


**Required in Office**


A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.


**Flexible**


A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.


**Remote**


A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.



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