Patient Access Representative - II

Mid-Columbia Medical Center • The Dalles, OR 97058

Posted 3 weeks ago

Job Description


Mid-Columbia Medical Center is currently seeking qualified candidates for a Patient Access Representative-II in our Patient and Visitor Services Department.

This is a Full Time position and will be eligible for a comprehensive benefits package.


Under direct supervision of PVS Supervisor II, this position is responsible for greeting, interviewing, and registering patients; arranges for admission to hospital, obtains and records pertinent identifying information, assembles all admitting paperwork, provides HIPAA information to patients and collects co-pays or deposits.


Minimum Education, Training & Experience (includes licenses or certifications):


* High School diploma or equivalent required.

* One year of college coursework including satisfactory completion of Certified Healthcare Access Associate training is preferred.


* Six months experience in healthcare experience or equivalent background.

* Six months customer service experience required.

Knowledge, skills & abilities:

* Demonstrated ability to communicate clearly in the English language.

* Demonstrated effective interpersonal skills which promote cooperation and teamwork.

* Ability to withstand varying job pressures and organize/prioritize related job tasks.

* Ability to perform multiple tasks at the same time.

* Ability to communicate in calm, succinct, business-like manner.

* Ability to identify alternative means of communication as needed.

* Keyboarding of 40 wpm and fluent in word processing and email software.

* Ability to collect payments in various forms and perform cash reconciliation tasks

* Ability to navigate the health insurance market, insurance websites and available products.

* Experience with Epic Healthcare software a plus

* Bilingual a plus


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