Patient Experience Representative

Children's Hospital Boston

Boston, MA 02133

Posted 1 month ago

Job Description

65499BRJob Posting Title:Patient Experience RepresentativeDepartment:Otolaryngology-Communication Enhancement ClinicAutoReqId:65499BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description: *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*

This Patient Experience Representative will be responsible for:

+ Patient Encounter Management:

+ Providing positive and effective customer service that supports unit operations

+ Collaborating with referring providers and practices

+ Obtaining required authorizations to compile patient and staff schedules

+ Scheduling patients and supporting the patient encounter

+ Check In / Check Out:

+ Greeting and directing patients, families and visitors

+ Monitoring daily schedule and coordinating flow with clinicians/supervisor

+ Reconciling payments and preparing deposits, providing record of transactions in Hospital systems

+ Facilitating and directing communication with Financial Counseling

+ Administrative:

+ Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services

+ Providing routine clerical support as needed

To qualify, you must have:

+ A high school level of education, Bachelor's Degree preferred

+ Prior customer service or administrative experience preferred

+ The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

+ The ability to work with diverse internal and external constituencies

Schedule: 8:30-5pm M-F

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including an affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off). Discover your best.

Office/Site Location:WalthamRegular, Temporary, Per Diem:Regular

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