Payments Technology Program Management Leader

JPMorgan Chase

Palo Alto, CA 94301

Posted 1 month ago

Job Description

As a senior leader in Program Management and Project Execution, you'll lead high-performing teams in envisioning complex projects and solutions with broad and lasting implications and own responsibilities to support various initiatives associated with transformation projects . This prominent position combines strategic thinking - about industry trends, firm-specific initiatives and relevant technology - with a deep understanding for how to develop and implement programs that can be rolled out globally, and across multiple lines of business. You'll work closely with executive leadership across the firm to identify and prioritize projects that serve the best interest of the entire firm. Meanwhile, you'll ensure that your Project Execution colleagues have the resources and guidance they need to deliver timely and relevant solutions. As a key professional in JPMorgan Chase & Co.'s global technology group, you'll have the opportunity to work with some of the industry's leading talent in developing programs with broad and lasting implications.

You'll participate in product development and support various initiatives associated with agile operating model. You may be involved in multiple projects or initiatives, working across the whole project lifecycle, researching new projects, business process changes, configuration changes or system modifications. Through strong partnership with Business, Operations and Technology counterparts, you'll work on project deliverables. Primary areas of focus will include eliciting project or initiative requirements, analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis. Your team will critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Additionally, your team will assist in the overall coordination and management of the program, including status, scorecards, and other key project management functions.


+ Coordinate with various areas of Operations, Middle Office, Finance, Technology, and Senior Management to build business requirements, procedures, and processes. This will include planning, resource management, requirements management (elicitation, documentation, prioritization, etc.), process mapping, process design, procedure authoring, org design, capacity sizing, etc.

+ Lead teams to conduct data analysis, data collection, and synthesis to translate into empirical solutions or evidence that can optimize project reporting

+ Work with business partners to design, introduce, or re-engineer existing processes and business applications

+ Conduct project planning and analysis, including creating detailed project plans, documenting business requirements, detailing issues and problems, and drafting business and technical work/data flows

+ Facilitate or support project facilitator, create materials for presentation, and provide reporting/metrics as required

This role requires a wide range of strengths and capabilities, including:

+ Bachelor's degree required

+ 10 - 15 years program and project management/ business analysis experience

+ Expert knowledge in all business processes across an entire line of business, as well expertise in other lines of business and technology disciplines

+ Ability to create and support a collaborative culture that attracts, retains, and develops top talent

+ A strong understanding of financial control, budget management, risk management, and operations

+ Expertise working in partnership with colleagues throughout the firm and in leading collaborative teams to achieve common goals

+ Excellent analytical and logical thinking to understand and analyze complex business processes

+ Strong organizational and prioritization skills, detail-oriented, and strong interpersonal skills

+ End-to-end project management experience, including scoping, business case development, implementation, change management and Agile operating model

+ Ability to analyze and resolve project-related issues and follow through with set objectives

+ Ability to deal with different stakeholder groups to elicit business requirements, procedures, and processes

+ Ability to work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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