Physician Office Assistant - FT - Behavioral Health Services - Delphic - Day/Evening

Wellspan Health • York, PA 17401

Posted 2 weeks ago

Job Description

Physician Office Assistant - FT - Behavioral Health Services - Delphic - Day/Evening

Tracking Code


Job Description

General Summary:Under the general supervision of the Practice Manager, performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience.

Duties and Responsibilities:The following are essential job accountabilities: 1 Answers telephones, routes callers, takes messages and provides routine information to callers. 2 Greets and registers patients in accordance with established policies and procedures. 3 Schedules patient appointments within established parameters. 4 Performs various duties for effective check-in and check-out of patients. 5 Prepares schedules and encounter forms for daily visits. 6 Handles walk in patients in the appropriate manner. 7 Ensures that Race, Ethnicity and Language is documented as appropriate. 8 Processes patient charge, performs charge entry, collects copays, deductibles and account balances, monitors, TES and registration edits. 9 Performs various tasks related to end of day batch control, cash drawer etc.. 10 Enters and/or retrieves data from established computer files using knowledge of various computer software applications (e.g., SIIS, Promise , Flowcast, MPV, Cerner Message Center, patient portal, eCare, touchworks scan, LMS, outlook). 11 Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information. 12 Processes requests for patient information according to policies and procedures, including record copy service and form tracking. 13 Researches billing questions and problems for patients with centralized billing service. 14 Types various notes, letters, memos and reports, as needed. Proofs materials for errors. 15 Complies with all HIPAA rules and regulations. 16 Communicates required information via eCare to the insurance specialty center to schedule patient appointments and tests, ensuring that appropriate referrals and authorizations are obtained, if applicable.

Department Description:

WellSpan Medical Group is a large multi-specialty group; servicing patients across south central Pennsylvania and northern Maryland.

Please click here to learn more about WellSpan Medical Group or here to learn more about this practice.

About WellSpan:

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multi-specialty medical group of more than 850 physicians and advanced practice clinicians, a home care organization, six respected hospitals, more than 15,000 employees, and 160 patient care locations. The region's only accredited Level 1 Trauma Center and Primary Stroke Center with an endovascular neurosurgery program. WellSpan is consistently recognized by IMS Health as one of the Top 100 Integrated Health Networks in the United States and has been recognized by Health Imaging and IT as one of the nation's "Top 25 Connected Healthcare Facilities." IMS Health is the leading provider of information services and technology for the healthcare industry.

The Community:

WellSpan Health facilities are located in multiple counties across south central Pennsylvania and northern Maryland, all offering an ideal living environment to match the quality of work-life balance you're seeking. The area offers abundant outdoor and cultural activities, including restaurants, theatre, golf courses, hiking trails, water sports and historic tours. Additionally, our communities are a short drive from several, large metropolitan areas including the Baltimore/DC metro area and Philadelphia.

If you value a strong sense of community, the more palatable pace of rural living, and the convenience of a workplace close to home, you'll realize the advantages of considering WellSpan Health as part of your future.

Required Skills

Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School) or 12 or more months of customer service experience

Minimum Experience - 3-6 months

Medical terminology within 6 months of hire

Excellent interpersonal/communication skills

Knowledge of medical office operations

Job Location

York, Pennsylvania, United States

Position Type




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