Position requires expert knowledge and support for ICOMS and/ or CSG billing system including all integration and interfaces. A primary responsibility is technical operational/design management which encompasses support for production, high availability, development, testing, and training environments. Position will partner with release management team to ensure that milestones are met for configuring and updating environments by providing best in class support. Position will analyze complex data and producing reports, macros and innovative processes for implementations and problem solving to ensure alignment between business operational strategies and technical solutions. The Principal Billing Analyst will be the principal reviewer of requirements documents prior to any/all implementation. This position has extensive interaction with Charter, billing vendors, and other external contacts. Serves as a mentor for junior members of team.
MAJOR DUTIES AND RESPONSIBILITIES
Extensive understanding of ICOMS and/or CSG billing system knowledge inclusive of system monitoring, production deployment, job scheduling where needed, automation, and technical support of software upgrades.
Monitors work queues and ensures the stability of the production systems.
React and resolve issues in a timely manner ensuring production stability and proactively avoid service interruption for the customer.
Creates, configures, and supports billing instances in test and training environments. Ensures setup is complete before turning over to users for activity.
Work closely with other departments on the controllers to include , but not limited to DNCS DAC and video engineering.
Utilize knowledge of Charter Communications services and products.
Lead analysis activites and updates to parameters on the billing platform including but not limited to production, training and test.
Validate and approve parameter updates and configuration as required to ensure continuity and system integrity.
Research and respond to internal customer requests.
Deliver and provide exceptional billing platform interface support, including on call rotation.
Support testing efforts in the test environment.
Validate testing for enhancements prior to implementation to ensure daily operations are not adversely impacted.
Troubleshoot interface issues and manage updates between internal application support and billing vendors.
Perform research and respond to inquiries from all areas of the organization while providing high levels of quality.
Assume a mentorship role with other team members as needed to share knowledge and contribute to the fulfillment of departmental goals. Also, train more junior team members as needed,
Ensure project success by defining and overseeing the development process for all team members
Complete special projects and other duties as assigned
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to identify complex problems and review related information to develop and evaluate options
and implement solutions.
Exceptional interpersonal and communication skills
Ability to facilitate cross-functional communications among multiple teams.
Ability to make decisions and solve problems while working under pressure.
Ability to contribute to multiple projects at one time.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Knowledge of personal computer and software application skills (i.e. Word processing, spreadsheet, Visio, Project, etc.)
Strong leadership skills
Ability to communicate effectively with both technical and non-technical audiences.
Highly self-motivated and self-directed
Ability to effectively prioritize and execute tasks in a high pressure environment
Expert knowledge of the billing systems and platforms (CSG/ICOMS) products and services.
Advanced knowledge of broad IT operations and interconnectivity of systems
Skills/Abilities and Knowledge
Expert knowledge in the use of the ICOMS billing platform including but not limited to: SQL, parameter entry, security, and product and pricing structure. Salesforce.com knowledge a plus.
Bachelor's degree in IT or related field is preferred from four-year college or university; or equivalent training, education and experience. Master’s degree preferred
Related Work Experience
10+ years Telecom Experience
10+ years Billing Platform Application
10+ years CSG/ICOMS Experience
5+ years Previous lead or SME experience
Travel Required – 25%