Process Engineer Performance Program Director Lean or Six Sigma Black Belt

Banner Health • Greeley, CO 80631

Posted 1 month ago

Job Description

Health care is changing, and its our goal to create a new model to answer America's health care challenges today and in the future. Our passionate and talented teams will be the change on the health care landscape in our communities big and small. If taking access and delivery from complex to easy, from costly to affordable and from unpredictable to reliable sounds interesting to you, we want to hear from you.

Process Engineering is a system based team within Care Management bringing in-depth knowledge and expertise in engineering, operations, and systems thinking with a focus on driving clinical quality, improving operational effectiveness, and transforming business.

Banner Health Northern Colorado Region is looking forProcess Engineer Performance Program Director to join the Administrative team in Northern Colorado. As a Process Engineer Program Director, you will drive change through a unique combination of leadership, engineering, and systems thinking. This position will develop and lead a Six Sigma training program with the front-line leaders at the Northern Colorado facilities.

Your pay and benefits are important components of your Journey at Banner Health. This opportunity is also eligible for our Management Incentive Program, as part of your Total Rewards package. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.


About North Colorado Medical Center
A 378-bed Level II trauma center and acute care facility with over 3000 employees, North Colorado Medical Center is the largest hospital in the region. As a regional medical center, we provide community-based and specialty services for a service area that includes southern Wyoming, western Nebraska, western Kansas and northeastern Colorado. In order to provide the most compassionate and innovative care possible, we bring together state-of-the-art technology and an exceptional team of health care professionals. For the healthcare professional, our Greeley, Colorado location offers access to a wide variety of recreational activities in an inviting, close-knit community.

About Banner Health
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.


This position is responsible for establishing labor utilization measures, goals and performance standards across the system. This is accomplished by providing information, knowledge, and leadership to support evidence based decision making and by facilitating improvements of performance and operations. Facilitation is accomplished by applying management science and management engineering methodologies including, management tools (queuing theory), Lean / Six Sigma techniques, work assessment and re-design, work sampling, descriptive and analytical statistics and forecasting as they relate to labor operations. This position monitors performance against established targets, working with facility leaders and staff to improve labor utilization, operational effectiveness, and adherence to targets/budgets.

Essential Functions

  • Provides analysis and expertise in the development of system-wide department standard units of service to measure workload and labor utilization. These standards support productivity monitoring, operational benchmarking, scheduling and cost accounting.
  • Establishes system-wide department targets for labor standards, utilizing both internal and external benchmarks and identification of best practice both internal and external. Ensures strategies and projects are linked to system strategic initiatives.
  • Measures and analyzes performance using statistical analysis and other techniques; may include the development, implementation, and maintenance of systems that provide such measures. Manages analysis based on knowledge of healthcare operations, systems thinking, and process design; identifies improvement opportunities, utilizes quantitative and qualitative primary and secondary information sources; applies management science and analysis techniques and tools such as modeling, analytical statistics, queuing theory, forecasting, and more.
  • Works in collaboration with clinical operations staff related to staff scheduling and finance decision support that supports the productivity management system. This position plays a key role in roll-out of scheduling system which will support labor utilization goals.
  • Consults with and recommends selection of process improvement methodologies and facilitates process improvement to support facility achievement of labor utilization targets/budget and labor operations effectiveness.
  • Consults with and assists clinical and operational leadership at all levels of the organization regarding labor performance issues and analyzes operational issues based on operations information and knowledge as well as quantitative skills. This position provides expertise in labor and operational tool development that assists leaders in achieving labor and operational targets.
  • Provides formal and informal training for management, physicians, staff, and other constituencies related to labor measurement (data collection) and analysis leading to positive operational improvements relating to labor and labor workflow.
  • Minimum

    Requires a Bachelors Degree in a quantitative, industrial engineering, business or healthcare related field or equivalent experience.

    Six Sigma Black Belt or equivalent.

    Requires a proficiency level typically attained with 7+ years experience in healthcare operational/financial management and project/standardization work at multiple facilities.

    Must possess the ability to apply quantitative and qualitative process improvement techniques and perform advanced data analysis. Must be proficient with one or more operating systems, spreadsheets, database managers, presentations programs, and word processors. Must demonstrative effective human relations and strong communications and presentation skills as well as the ability to identify and meet customer needs in a team environment.


    Masters degree in a quantitative, industrial engineering, business or healthcare related field.

    Additional related education and/or experience preferred.


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