Process Excellence Specialist, Transmission

National Grid • Waltham, MA 02454

Posted 1 week ago

Job Description

About the Position:

The Process Excellence Specialist, Transmission will support the execution of the Performance Excellence Framework by providing analytical support and business guidance across a wide range of projects. This position is part of the Process Enablement team supporting the following end to end Transmission value streams: Respond & Make Safe, Maintain and Comply, Measure and Serve, and Replace and Grow.

Key tasks include:

* Where performance shortfalls exist against key process metrics, work with the relevant business function leads to define the root cause and support those leads to implement effective corrective action plans.

* Work with Process Improvement Managers on achieving key project deliverables.

* Help to define and manage process metrics, using a customer centric approach.

* Support the deployment of Performance Excellence in the business, building local capability and engagement.

* Implementing performance hubs

* Facilitating creative problem solving (CPS) efforts

Position Responsibilities (including but not limited to):

* Support the systematic analysis of processes across business functions in order to identify process inefficiencies and opportunities for improving operational and customer service performance.

* Use root cause analysis and data analytics to investigate the cause of performance issues and co-develop countermeasures and action plans with the business

* Assess the value, feasibility and risk of process initiatives, in order to provide a set of priority initiatives for the process team and business functions to take forward.

* Work with Finance to develop compelling business cases for process improvement initiatives with which to gain buy-in from business process stakeholders.

* In response to identified opportunities, develop and integrate process improvement change plans across business functions, ensuring effective communications and successful engagement of staff.

* Record the benefits of improvement initiatives in order to share best practice elsewhere in the business and help demonstrate the value from process innovation.

* Set up mechanisms to develop process improvement capabilities, such as six-sigma, lean competency system (LCS) and lean techniques, within the business.

* Keep up-to-date with the latest technological developments and ways of working, drawing on external best practice approaches with which to re-engineer existing processes.

* Mobilize highly motivated, talented and innovative project teams to ensure successful delivery of business process improvements.

* Work with other Process teams internally and externally to ensure progress towards best practice.

* Facilitate workshops and meetings, using cross-functional teams to undertake analysis, solve problems, drive engagement and develop solutions to process issues.

Knowledge and Experience Required:

* Bachelor's degree in an engineering, finance, business, or technical discipline from an accredited college or university.

* 3 years related work experience required

* Experience analyzing data using Microsoft Office or other tools (Tableau/Alteryx/Minitab) preferred

* LEAN Certification or training desired

* Project Management Certification or experience desired

* Generation and Transmission construction and maintenance experience desired

* Travel is required for this position within the State of Mass, NY and RI

This position is one of National Grid's career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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