As the Product Delivery Lead youwill be responsible for managing large and / or complex initiatives in the Digital Payments Product Team, supporting our Account Transfers payment product. The vision of this team is to satisfy our customer's transactional needs through secure, simple and convenient digital technologies, making digital their channel of choice.
This position requires a strong self-starter who can proactively engage a virtual, cross organizational team without formal direction, and who has senior level interpersonal skills such as influence management, negotiation, and analytical/problem solving skills. You will help the Product team from concept through implementation including initiation, epics, user stories, design, build, & test and support both Agile and hybrid methodologies. This will include coordinating resources across one or more projects, monitoring project progress (risks & issues), adjusting resources and priorities accordingly, preparing and presenting progress reports for management, collecting, documenting and archiving all required development artifacts, & ensuring technologies are integrated properly.
**Primary Duties and Responsibilities**
+ Partner with Technology and Product to define approach for build phase and/or scripts; maintain master plan and dates for the build phase from start of build to completion
+ Partner with the Business to identify operational risks and ensure overall operational readiness prior to launch; develop operational readiness playbook and facilitate Go/No Go meetings upon completing of testing
+ Manage project communications & status reporting (e.g. project performance metrics/KPIs)
+ Develop slides / decks for senior management team to articulate project status and issues
+ Proactively identify obstacles and collaborate with team to identify options/solutions
+ Identify and help implement continuous process enhancements/improvements
+ Collect and store all required compliance artifacts for the project across the project life cycle.
+ Work with the Product owner to align teams with the product vision, sprint goals, and other necessary information; help to ensure product has a healthy backlog; support Product PBRs and Product Sprint Planning, and Capacity management
Bachelor's Degree required or equivalent work experience and minimum 7+ years of experience in information technology, product or program management and/or business operations
+ Working knowledge of Consumer and Small Business Payments
+ Extensive experience establishing and managing to project plans and key milestone dates
+ Experience with projects in multiple technologies, functions and industries
+ Expertise with Agile and Scrum frameworks and their application in Product Development and delivery organization
+ Ability to create and maintain relationships with a wide range of stakeholders throughout the firm
+ Proficient creating senior management presentations using MS PowerPoint
+ Experience managing resources that are geographically distributed and culturally diverse.
+ Strong written and oral communication skills
+ Excellent judgment and decision making
+ Ability to resolve conflict & facilitate decision-making
+ Proven ability to make complex decisions based on experience, analysis and judgment.
+ Proficient in Microsoft Office Suite and familiarity with Microsoft Project is required
+ Working knowledge of collaboration tools such as JIRA, Confluence, Share Point, Virtual Boards
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans