Quick Lane Service Advisor / Customer Service Writer

Bob Bell Ford • Annapolis, MD 21403

Posted 2 weeks ago

Job Description

Quick Lane Service Advisor / Customer Service Writer

Isnt it time you took your automotive service advisor career further?

Job Description

  • Quick Lane Service Advisors greet customers and assist them with any inquiries they may have
  • Quick Lane Service Advisors perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
  • Consult with customer on applicable service specials.
  • Quick Lane Service Advisors prioritize required services and be prepared to provide options upon request.
  • Document declines for services and ask for follow-up on future service considerations
  • Keep customer informed on completion times, service expenses, and possible changes.
  • Quick Lane Service Advisors remain involved with the delivery of the vehicle to customer upon completion to assure all customer concerns can be addressed.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Spend quality time building relationship with the customer.
  • Know the product well enough to answer characteristic and operational questions regarding the customers vehicle.

Join our winning automotive service team - apply today!


As a Quick Lane Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor:

  • Prior experience working with customers and providing an exceptional experience
  • Sales including inside sales, outside sales, or retail sales is a plus
  • Previous automotive service advisor experience preferred, not required
  • Outgoing personality with expertise at developing relationships (i.e., a people person")
  • Basic MS Office knowledge; computer software and internet proficiency
  • Must be willing to submit to a background check and drug screen
  • Valid U.S. driver's license
What Bob Bell Ford offers:

  • Full employee benefits, health insurance program, 401K, sick leave, and vacation
  • Employee Vehicle Discounts
  • Free online training through Ford Motor Company to hone your technical knowledge and selling skills



Join our winning automotive service team - apply today!



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