Release Engineer

Intercontinental Exchange, Inc. • Bedford, TX 76021

Posted 2 weeks ago

Job Description


Job Purpose

This role is responsible for software builds and releases, which includes the design, development, support of builds, scripts, installation procedures, and supporting systems such as source code control and issue tracking. The ideal candidate takes initiative, is detail-oriented and demonstrates excellent verbal written and interpersonal communication skills.

Duties and Responsibilities

* Respond to and assist in production operations in a 24/7 environment

* Work with senior members to learn ICE infrastructure

* Triage support for Jira, Stash and Artifactory, including creating Jira and Bitbucket users, projects and groups

* Create and change Jira workflows

* Configure jenkins services (builds and/or deployments)

* Participate in a weekly on-call rotation for after-hours support

* Provide technical analysis, resolve problems, and propose solutions

* Provide support to, and coordinate with developers and operations

Knowledge and Experience

* Top-tier analytics and problem solving

* Ability to work in a service-oriented team environment

* Customer focused, and dedicated to the best possible user experience

* Communicate effectively with both technical and operational resources

* 3+ years of experience with any of the following technologies:

* Linux or Windows administration

* Maven/Gradle


* Jenkins Administration, provisioning access

* Scripting languages like Bash, Ruby, Groovy, PowerShell scripting, JIRA, Python, and Jenkins

* Understand Continuous Integration and Delivery concepts

Core Competencies

Competencies are the skills and behaviors that are critical both to your personal performance and to ICE's continued success. The core competencies apply to every member of staff working for ICE.


* Offers time and/or assistance to colleagues; is widely regarded and respected as someone to go to for help

* Fosters friendly and cooperative relationships with others; colleagues enjoy working with the

* employee

* Shares knowledge and mentors staff; works to develop others' knowledge as well as own

* Gives and shares credit as appropriate

* Contributes to recruiting and training efforts of others, including candidate referrals, job interviews and mentoring

* Attends and participates in company and department level functions inside and outside of the office

Problem-Solving & Decision-Making

* Demonstrates an understanding of the urgent nature of our business and the need to proactively find and fix problems quickly and effectively takes ownership and follows through on decisions; doesn't minimize or forget about problems

* Determines and fixes root causes rather than just treating symptoms

* Applies novel techniques to solve problems that are more ambiguous; challenges long-held beliefs when necessary

* Quickly and effectively identifies alternative solutions and the pros/cons of each; confirms that a proposed solution has no unintended consequences

* Takes steps to mitigate risk

* Consults with colleagues and recommends solutions based on the best interests of customers and shareholders, even when the opinion is unpopular


* Actively listens and speaks to, not over, others

* Uses clear and constructive language orally and in writing

* Communicates important developments to the relevant and appropriate audiences in a timely and consistent manner

* Asks follow-up questions to ensure all points are understood

* Takes time to objectively listen to all viewpoints before forming an opinion

* Builds consensus among differing views

Professionalism & Integrity

* Makes a positive impression; represents the company well on the phone and in person, including maintaining attire and appearance that is consistent with company image and appropriate for employee's role

* Models a 'can-do' attitude and takes initiative as a self-starter; inspires and motivates others to do the same

* Embraces, rather than resists, additional responsibilities

* Refrains from office gossip; settles rather than creates conflict with and between others

* Exhibits desired work habits including regular office hours and extra hours when necessary while minimizing breaks and non-work related activities

* Adheres to all corporate policies; makes prudent use of company resources


MA: Bedford (32 Crosby Drive)


Full time

Intercontinental ExchangeICE is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.


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