Representative-Customer Service

Missouri State Job Bank

Saint Peters, MO 63376

Posted 1 month ago

Job Description

JOB DETAILSSummary: Processes orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction. Cross-trains in other administrative areas. Practices safe work practices.RESPONSIBILITIES AND DUTIES(50%) Order ProcessingProcess and verify store orders received through Pulse (electronic ordering system)Provide courtesy reminder calls to stores that have not placed order by cut-off timesPrepare billing for order add-ons and pickupsPrepare all paperwork for loading and production (using Access program); run any pertinent reports, dough mapsPrepare route packages for drivers to include invoices, keys, credit requests, DandS paperwork, COD requests, alarm codes, and any necessary communications to the storesCoordinate and disseminate corporate, marketing and other company information to the storesAssist with routing of trucks where applicable(20%) Customer ServiceReceive and resolve customer requests, concerns and complaintsContact stores to advise them of any changes to routing schedules; weather or production delays, etc.Answer and route all departmental calls(10%) Clerical SupportMaintain filing system for invoices, reports and other customer related informationMaintain customer contact listUpdate or add new store information in order management system (Domicas)Provide clerical support to other departments as needed(5%) Credit ProcessProcess credits for the Domino's Pizza storesCode credits for delivery accuracy using credit tracking programCoordinate credit requests with appropriate departments for further researchProcess special orders/pick-ups(15%)Additional Administrative Duties as AssignedThis position cross-trains in various administration functions. Additional responsibilities will be assigned as needed. Responsibilities include:General AccountingAssist with accounts payableAssist in generating weekly keysProvide back-up to payroll administratorAssist with accounts receivable and past duesInventoryPerform inventory counts and reconcile ICLOrder vegetables productsMaintain vendor credits, working with WRC to obtain accurate creditsQUALIFICATIONSQUALIFICATIONSHigh School diploma or GED2-3 years of Customer Service experienceExcellent communication and organizational skillsAbility to handle multiple tasksStrong knowledge of Microsoft Office software1-2 years bookkeeping or general accounting experience preferredAdditional InformationAll your information will be kept confidential according to EEO guidelines.

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