At the Shores Resort and Spa we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Shores Resort and Spa can mean for you! The Shores Resort and Spa boasts 212 guest rooms, and 20,000 sq ft of event space.
Come Grow With Us! Pyramid Global Hospitality is an industry leading and growing global hotel management company. We are seeking a Reservations Coordinator to grow along with our company, and to be a part of the culture that puts its people first!
The Shores Resort and Spa is seeking a motivated individual to assist in our reservations department. This position is perfect for go-getters with strong organizational skills and a friendly can-do attitude. Great communication skills is a essential to be successful in this role.
The Reservations Coordinator is responsible for assisting in creating and maintaining room reservations while providing the guests with warm, personable customer service. They will monitor email and booking sites for all incoming reservations to be entered and process them accordingly. The Coordinator will also be responsible for handling Group Room Reservations by efficiently and accurately loading all group bookings into the hotel's reservation system so they can be effectively sold. They will personally review all group booking contracts to ensure accuracy with all room blocks and billing instructions. The Coordinator will communicate regularly with and respond to all requests by the Group Meeting Planners and Sales Managers to ensure groups are cared for in an efficient manner.
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accomodation.
+ Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
+ Ability to read, listen and communicate effectively in English, both verbally and in writing.
+ Ability to access and accurately input information use of moderately complex computer system to include software such as Microsoft Word and Excel.
+ Analytical ability sufficient to assess reservation trends and make relevant decisions. Ability to sit and work in confined spaces for long periods of time.
Education - High School Diploma Preferred
Experience - Minimum of six months of prior reservations experience and a minimum of six months of supervisory experience in a similar size operation. Hotel experience preferred.
Opening ID: 2022-16039
External Company URL: https://careers-phg.icims.com
Street: 2637 South Atlantic Avenue