Residential Plumbing Field Manager

Magnolia Companies

Washington, DC 20080

Posted 17 hours ago

Job Description

For over 65 years, the Magnolia family of companies has been serving the residents and businesses of the Washington and Baltimore Metropolitan areas. Started as a small partnership in 1950, the company has grown through an unwavering philosophy that there is nothing more important than providing a quality product and a service resulting in complete customer satisfaction. Today the Magnolia Companies consist of Joseph J. Magnolia, Inc. and Magnolia Plumbing, Inc. and operate out of multiple locations, dispatching over 200 service and construction vehicles throughout the Washington and Baltimore Region.


Can you inspire and lead others to attain their personal and professional goals?


Are you interested in being on a winning team?


Magnolia is currently looking for a Licensed Journeyman or Master Plumber/Gasfitter in WSSC to act as a Residential Plumbing Field Manager. As the Residential Plumbing Field Manager, you will work as part of a dynamic and passionate team to maximize capacity, efficiency and profitability. You will manage upwards of 15 technicians in the field and exceed customer expectations by accomplishing the highest quality service calls, every time through effective training and support. By working closely with dispatch, you will match the right technician to every job, helping achieve the company’s financial goals.


Job Responsibilities:


+ Integrate sales strategies across throughout the department to drive profitable results


+ Train technicians on how to establish customer rapport to offer the correct products and services


+ Understand sales criteria and hold your team accountable for exceeding revenue goals


+ Work alongside customer service and dispatch to ensure overall success of the business


+ Monitor performance of field technicians and advise them on how to improve


+ Manage team schedule to meet ongoing customer demand and seasonal spikes


+ Make sure incentive programs are equitable and properly documented


+ Review and approve invoices, time cards, and option sheets


+ Serve as a technical glossary and back-up for field technicians when necessary


Requirements:


+ Previous experience in supervision and or management


+ Must have experience in residential plumbing and gas fitting installation and service


+ IT competent, previous experience with Microsoft Office and the latest sales applications


+ Strong understanding and the ability to interpret plumbing code


+ Must have a current Journeyman or Master’s License with the WSSC


+ Be detail originated and a highly organized multi-tasker


+ Good presentation skills; able to convey confident and decisive messages


+ High integrity with advanced social skills and ability to make solid connections


+ Valid Driver’s license-Safe driving record


+ Current Journeyman or Master’s License with the WSSC


Benefits:


+ Company Vehicle


+ 401k


+ 6 Paid holidays


+ Paid vacation


+ Logo’d apparel


+ Company paid training


+ Smart phone


+ Computer


+ Office & Field support


+ Health, Dental, Vision and Life Insurance



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