Posting Details Posting Details Position Title Risk Manager/Patient Safety Coordinator Job Category Managerial Posting Number 20180345 Position Status Active-Full-Time Positions Supervised Customer Service Statement CUSTOMER SERVICE : Demonstrate adherence to the Groups Customer Service Standards designed to support the mission of USF Health: enhancing life by improving health through research, education and healthcare. Our commitment is to improve the full spectrum of health, from the environment, to the community, to the individual. Together, through talent and innovation, USF Health is developing real-world solutions to reach our shared value making life better. Position Summary Under the supervision of the Director of Quality, Risk Management and Patient Safety track trends of adverse outcomes and reported safety events. Review safety reports daily and investigate actual/potential, safety/liability issues. Use trends obtained from safety reports, patient safety rounds and other sources of patient safety data to focus on areas for further analysis, risk management, patient safety and loss prevention activities. Provide patient safety and risk management education for staff. Participate in the coordination of patient safety improvement activities that reduce the risk of patient harm and promote; a Just Culture, system level changes and organizational learning. Position Requirements Educational Requirements: Bachelors degree in Nursing required or other allied health professional with experience in patient care. RN or other allied health professional Florida state license to practice required. Experience Requirements: Must have five (5) years experience in a healthcare setting with experience in directing and implementing major processes relating to health care issues, such as, performance improvement and patient safety issues. Experienced ability to provide in-depth reports to a variety of audiences in a succinct and timely manner. Strong writing, interpersonal communications and organizational skills is required. Experience with Epic, Cerner or other EHR software systems a plus. Experience with RL solutions patient safety event reporting system a plus. Business Skill Requirements: Knowledge of statistical concepts. Knowledge of patient care process. Knowledge of accreditation standards, CQI , TQM , NCQA , Patient Safety Activity, Failure Mode and Effect Analysis. Prior experience with computer software programs and data analytics required, such as: Microsoft Word, Microsoft Excel, Visio and other database programs Preferred Attributes: Licensed Health Care Risk Manager preferred or eligible within 12 months of hire Nationally recognized quality-related certification (i.e.: CPHQ ) preferred Customer Service Performance CUSTOMER SERVICE PERFORMANCE EXPECTATIONS : Courteous and helpful behavior towards patients, physicians, coworkers and external customers; professional and efficient verbal and written communications; accomplishing tasks through teamwork and initiative; and ensuring a timely and thorough response to complaints and/or critiques, and anticipating the needs of all you come in contact with. Physical Demands Special Instructions to Applicants Location MORSANI - USF TAMPA Department Name Risk-Management Work Schedule Summary Specific Duties and Responsibilities Percentage 50% Duties Review reports of patient safety events via the RL Reporting System and evaluate them to identify those that have actual or potential patient injury/harm and follow up as necessary. Ensure the thorough review of these events, analysis of data, tracking of trends and implementation of data driven follow up actions/process improvement to improve patient safety. In collaboration with nursing, physicians, managers and other members of the healthcare team interact with patients and families to investigate complaints and grievances pertaining to care, injury and other concerns. Guide and assist staff to ensure that adequate response times and appropriate service recovery occurs. Identify potential or actual claims that require reporting to the USF Health Self Insurance Program. Assist in ensuring that safety events are properly reported to regulatory agencies as required. Specific Duties and Responsibilities Percentage 20% Duties Round on clinic units and departments to educate staff on Patient Safety and Risk Management strategies to mitigate loss and improve reporting in a just culture. Assess current safety environment and practices and provide knowledgeable and experienced professional consultation, education, and mentorship to staff to support a culture/environment of patient safety. Specific Duties and Responsibilities Percentage 10% Duties Collect, analyze and share RL Solutions data. Prepare graphs, reports and data to support department SMART goals and QSR short and long term strategic plans. Track and analyze data, provide feedback, trending and problem solving. Prepare and present data in RL file managers, QSR dashboard and committee meetings. Specific Duties and Responsibilities Percentage 10% Duties Actively participate in committees and department meetings. Work with hospital partner in a collaborative way to implement systems to minimize adverse events. Specific Duties and Responsibilities Percentage 5% Duties Assist/lead thorough and credible patient safety activities and ensure that in- depth analyses of sentinel events or near misses occurs with timely completion of follow up actions and deployment of plans for sustaining improvement and promoting organizational learning. Specific Duties and Responsibilities Percentage 5% Duties In collaboration with Clinical Operational staff contribute to the development of an annual Patient Safety staff education plan.